Venue and Facility Management Exam

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Question Answer
Define Triple Bottom Line and an example The environmental, economic, social pillars to a venue It applies to stadiums, theatres and pools. Governments value their venues by sustainable environment and marketing.
Underlying principles for rating the asset the service provides? 1. Accessibility 2. Affordability 3. Community benefit 4. Community involvement 5. Quality 6. Condition 7. Sustainability
Mixed Economy? Provide 1 example for each of the following: 1) Government/Public 2) Commercial/Private 3) Third Sector/Non for profit Centennial Parklands funded by City of Sydney State Theatre - Owned by Greater Union Org Ian Thorpe Aquatic Centre - Funded/Owned by YMCA
Give an example of hierarchy or significance of venues for: 1) Local 2) Regional 3) National Liverpool Masonic Centre Metro Theatre owned by Century Venues Hordern Pavillion owned by Centennial Park and Moore Park Trust and run by Playbill Venues
Define the facility ownership and governance types and the advantages and disadvantages including examples of the following: Limited partnerships, corporations, public ownership and non profit Limited: limited financial investors can invest without managing day-to-day matters Adv: financial investors may not have venue experience Dis: investors may still be liable for day-to-day problems Example: ANZ Stadium Corporations: Structure developed under law with a set of board members able to manage the venue Adv: Limited affordability to owners of organisation Dis: Setup, running and legal costs are high and corporation law is regularly changed Example: Moore Park Trust and Centennial Park Public Ownership: Most common one Adv: Government funding, access to land and other resources Dis: Inefficiency Non profit: Shaped by a constitution and by-laws Adv: Volunteer workforce, project enthusiasm and community access Dis: Funding and reliance on volunteers
Give the 4 main types of venue governance arrangements 1) Single organisation control 2) Multi organisation control 3) Independent Trust 4) Government Statutory Authority
Define servicescape The environment in which the service is produced and delivered
Define 'moments of truth' and provide an example Moment of truth: The critical incidents that are critical to the delivery of the service and customer satisfaction Example: Arriving at the venue and seeing the long line to enter
Give examples and define 4 types of venue typology 1) Spectator venue (public assembly) - passive, attendees are seated and they watch the performance Example: SCG, Wembley Stadium and State Theatre 2) Participative venue: where customers actively participate in the venues services Example: Pools, golf courses and fitness clubs 3) Natural venue: venue where customers are actively participating in sport like activities Example: National parks, community parks etc 4) Multi-use venue: venue where customers are either watching, participating or actively engaged in activities at the venue. Example: SCC etc.
Define cost effectiveness An assessment, before the decision, of the available options that would ultimately provide the same outcome in terms of COSTS
Identify the considerations for life-cycle costing 1) Purchase costs 2) Running costs 3) Decommissioning costs 4) Maintenance Costs
Define technical feasibility A process driven by data, INTERPRETATION, objectives, rational and logical processes
Detail the process of the technical feasibility Data > Stakeholders > Decision > Project
Detail the guiding set of principles for design by Councils 1) Accessibility in the broadest sense 2) Does it fit the community? 3) Has it been consulted? 4) How sustainable is it? Community is well engaged before the project reaches the tender stage.
Define white elephants syndrome and give an example: A possession by which the owner cannot dispose of and that of which the costs i.e. maintenance outweighs the usefulness of the venue E.g. Helleniko sports complex from Athens Olympics 2004. 36 venues either upgraded or built. 21 out of 22 new veneus are being used. It was built in such a haste and speed that they spent too much money. The organisers did not create a simple business plan or economic feasibility plan for the olympics. Estimated costs around 6bn.
Detail the main legislation and policy requirements in design for venues Building Codes of Australia Australian Standards Class 9 and 6b (public assembly buildings) Australian Standards for Access and Mobility AS1428 SEPP Temporary Structures 2007 Environmental Planning and Assessment Act 1979 Disability Discrimination Act 1992 OH&S and RSA
Detail the key elements of environmental planning and entertainment venues 1) Zoning Consent by authorities or prohibited land uses in certain areas (zones in Manly) 2) NSW Hierarchy Designs are in the development control plans by local. Each state has own guidelines for environmental occurrences 3) Venue Development Applications Has public consideration and are required each time a venue proposes to hold a different purpose type event (i.e. SCG holding a concert)
What are the design principles of a sporting venue? Functionality - built/fit for its purpose Aesthetics - ENVIRONMENT THAT IS pleasing, takes someone away from reality and makes them want to return more and more
Detail the key design principles Uniqueness, flexibility, functionality, effectiveness, cost efficiency, energy efficiency, practical and affordable maintenance, integration with community and future modifications and extensions
Detail the four dimensions of access Mobility, Vision, Hearing and Cognition
What does AS428.1 detail about equality of experience? Uninterrupted continuous pathway OF TRAVEL accessible to all facilities without obstacles (stairs etc) Venue seating, tactile ground surface indicators, reach and viewing ranges
What does AS1428.2 detail about equality of experience? - Lighting and sound levels (and also enhancements) - Time delays at lights and pedestrian crossings
Give an example of equality of experience at a venue and their outcomes for creating the equality means Sydney Opera House - created a strategic plan for providing equality of experience through attracting more visitors to attend Workplace, Operations, Leadership, Experiences and Awareness
Define sustainability Sustainable development is the development which meets the needs of the present without compromising the future generation's ability to meet their needs
What is green star? Internationally recognised sustainability rating system
What are the key potential areas of impact on sustainability? Ways to reduce the impact? Waste, water, energy and transport Technology, design and management
Detail about a case study relating to sustainability and corporate vision Sydney Theatre Company - greening the wharf program. Economic benefits - saving on costs Social benefits - target for corporate/social responsibility - influential symbol for the barangaroo precinct being built - huge support by ausgrid, government funding and private philanthropists
What standards have been established as a result of an increasing focus on managing environmental impacts from venues and events? Guidance documents, government policy and programs and international standards
What are the continuums of the experience economy? 1. Customer Participation - Passive and active 2. Connection/Environmental - Absorption and immersion
What are the realms of the experience economy? 1.Entertainment 2. esthetic 3. Educational 4. Escapist
What is a total asset management plan? Includes all the maintenance and plant/maintenance budgeting costs
Detail the 5 key design features for the QCUA 1) History/future - Built in 1983 and is over 15,000sq. It is being demolished in 2 years in light of the ICC 2) Governance - joint venture between AEG Ogden, secured the naming rights for QCUA in Dec 2013 3) Design - flexibility but had bad sight lines and curtains 4) Operations 5) Revenue
Outline why it would be beneficial for Athens 2004 Olympics to outsource event cleaning rather than building the infrastructure? Because the event is huge and is only temporary. It also gives the organisers less to stress about and less implications for managing human resources etc. Also sourcing products required for the standard of Olympics etc.
What are the main factors of a risk management plan? Identification, assessment, analyse, evaluation, treatment. Then control, monitor and review
What are the community development reasons for the state intervening in managing sports facilities and events? - State believes that intervening can promote wellbeing in the society - State sponsored events have the capacity to target young athletes with potential and provide highly structured pathway to elite status and competition (and option to train on full time basis)
What are the economic reasons for the state intervening in managing sports facilities and events? - Enables to set the nations' economic and political direction - Forces of globalisation create an international market in which global brands are traded and customer focus shifts between local and international
What are the destination development reasons for the state intervening in managing sports facilities and events? "Communist model of sport development" Providing a sport charter which included state provision of elite training institutes and funding of amateur athletes
What are the social-cultural development reasons for the state intervening in managing sports facilities and events? Nations decided that investing in elite sport is an effective means of international credibility and respectability
What are the most notable points of the act relating to the Jessica Michalik case NSW Civil Liability Act 2002 No.2 - Exclusions regarding intentional acts to cause injury or death - Purpose of Act is to limit civil liability of a person for a tort and liability of another person for that tort - Person engaged in activities whether in a place/public area has no claim for harm suffered from obvious risks of dangerous activities whether or not the person was aware of the risk - Person does not owe duty of care to another who engages in risky behaviour if the risks were subject to a risk warning - More implications for event organisers of outdoor events or inclosed venues and stadiums with temporary sites for festivals
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