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ServiceNow Advanced

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ServiceNow Advanced
andrew tittle
Flashcards by andrew tittle, updated more than 1 year ago
andrew tittle
Created by andrew tittle over 6 years ago
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Question Answer
What does the Client Transition Timing Plugins do? Provides more info on the durations of transactions between the client and the server. - used to enhance system logs -
What is Inactivity Monitor? Triggers an event for a Task record if the task stay inactive for a certain period of time. - If tasks stay inactive the monitor will repeat at certain time intervals -
What is Domain Separation? Is a way to separate data into logically-defined domains.
How do we remove "Remember Me" check-box from login page? Set property "glide.ui.forgetme" to true
What is HTML Sanitizer? - Automatically cleans up HTML markup in HTML fields - Removes unwanted code - Protects against security concerns such as cross-site scripting attacks - Is active for all instances
What is the significance cascade variable checkbox in order guide? CheckBox is used to select wether the variables used should cascade, which pass their values into ordered items - if checkbox is cleared, variable info that is entered into the order guide is not passed onto ordered items -
What are Gauges? They contain up-to-the-minute info about the current status of records that exists on ServiceNow tables. - can be based on a report - - can be put on the home page or content page -
What do we mean by Metrics in SeviceNow? Metrics, record and measure the workflow of individual results.
What do Metrics help do? We can set processes by providing tangible figures to measure.
What are the types of searches available in ServiceNow? - Lists - Global Text Search - Knowledge Base - Navigation Filter - Search Screens
What is a List Search? Finds records in a list
What is a Global Text Search? Finds records in multiple tables from a single search filed
What is a Knowledge Base? Finds Knowledge articles
What is a Navigation Filter? Filters the items in the application Navigator
What is a Search Screen? Use a form like interface to search for records in a table. Administrators can create these custom modules
What is a BSM map? Business Service Management Map
What does the BSM map do? It graphically displays the Configuration Items. - These items support a business service and indicates the status of those Configuration Items -
Which table stores Update Sets and customization? - Update Sets stored in [sys_update_set] table - Customizations that are associated with the update sets are stored [sys_update_xml] table
What happens when you mark an Default Update Set as complete? If Default Update Set is marked complete, the system creates another update set titled Default1and uses it as the Default Update Set
Can you add Homepages and Content pages to "Update sets" in ServiceNow? They don't get added by default. - We need to manually add them to current "update sets" by unloading them
What is Reference Qualifier? They restrict the data, that can be selected for a reference field.
What is Performance Analytics in ServiceNow? Is an additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any Key Performance Indicator ( KPI ) in the organization
What is the latest ServiceNow user interface and when was it released? Latest interface is the UI16 interface. Released with the Helsinki release
What is sys_id? Is a unique 32-character GUID that identifies each record created in each table in ServicNow
What is ScoreCard? It measures the performance of a employee or business process. - a graphical representation of progress over time -
How can you customize a ScoreCard? - Define the indicators that you want to measure - - Adding targets - - Breakdowns - - Aggregates - - Time series -
Can we upload a record without updating its system fields? Yes. - function autoSysFields() in server side scripting - - Set to false when updating a record -
What is the Reference Qualifier? Is used to restrict the data that is selectable for a reference field
What is performance analytics in ServiceNow? Additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any key performance indicator ( KPI ) in the organization
How do we create a new role? 1. User Administration 2. Role 3. New
Can we have more than one function listening to the same thing? We can, but there is no guarantee of sequencing. We cannot predict what order our event handlers will run
Which method do we use to get all the active/inactive records from a table? We can use addActiveQuery() to get all active records - addInactiveQuery() to get all inactive records
What is the difference between the next() and the _next()? - next() - is responsible to move to the next record in GlideRecord. - _next() - provides the same functionality as next(), intended to be used in cases when we query the table having a column name as next
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