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Created by andrew tittle
over 6 years ago
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Question | Answer |
What does the Client Transition Timing Plugins do? | Provides more info on the durations of transactions between the client and the server. - used to enhance system logs - |
What is Inactivity Monitor? | Triggers an event for a Task record if the task stay inactive for a certain period of time. - If tasks stay inactive the monitor will repeat at certain time intervals - |
What is Domain Separation? | Is a way to separate data into logically-defined domains. |
How do we remove "Remember Me" check-box from login page? | Set property "glide.ui.forgetme" to true |
What is HTML Sanitizer? | - Automatically cleans up HTML markup in HTML fields - Removes unwanted code - Protects against security concerns such as cross-site scripting attacks - Is active for all instances |
What is the significance cascade variable checkbox in order guide? | CheckBox is used to select wether the variables used should cascade, which pass their values into ordered items - if checkbox is cleared, variable info that is entered into the order guide is not passed onto ordered items - |
What are Gauges? | They contain up-to-the-minute info about the current status of records that exists on ServiceNow tables. - can be based on a report - - can be put on the home page or content page - |
What do we mean by Metrics in SeviceNow? | Metrics, record and measure the workflow of individual results. |
What do Metrics help do? | We can set processes by providing tangible figures to measure. |
What are the types of searches available in ServiceNow? | - Lists - Global Text Search - Knowledge Base - Navigation Filter - Search Screens |
What is a List Search? | Finds records in a list |
What is a Global Text Search? | Finds records in multiple tables from a single search filed |
What is a Knowledge Base? | Finds Knowledge articles |
What is a Navigation Filter? | Filters the items in the application Navigator |
What is a Search Screen? | Use a form like interface to search for records in a table. Administrators can create these custom modules |
What is a BSM map? | Business Service Management Map |
What does the BSM map do? | It graphically displays the Configuration Items. - These items support a business service and indicates the status of those Configuration Items - |
Which table stores Update Sets and customization? | - Update Sets stored in [sys_update_set] table - Customizations that are associated with the update sets are stored [sys_update_xml] table |
What happens when you mark an Default Update Set as complete? | If Default Update Set is marked complete, the system creates another update set titled Default1and uses it as the Default Update Set |
Can you add Homepages and Content pages to "Update sets" in ServiceNow? | They don't get added by default. - We need to manually add them to current "update sets" by unloading them |
What is Reference Qualifier? | They restrict the data, that can be selected for a reference field. |
What is Performance Analytics in ServiceNow? | Is an additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any Key Performance Indicator ( KPI ) in the organization |
What is the latest ServiceNow user interface and when was it released? | Latest interface is the UI16 interface. Released with the Helsinki release |
What is sys_id? | Is a unique 32-character GUID that identifies each record created in each table in ServicNow |
What is ScoreCard? | It measures the performance of a employee or business process. - a graphical representation of progress over time - |
How can you customize a ScoreCard? | - Define the indicators that you want to measure - - Adding targets - - Breakdowns - - Aggregates - - Time series - |
Can we upload a record without updating its system fields? | Yes. - function autoSysFields() in server side scripting - - Set to false when updating a record - |
What is the Reference Qualifier? | Is used to restrict the data that is selectable for a reference field |
What is performance analytics in ServiceNow? | Additional application in ServiceNow that allows customers to take a snapshot of data at regular intervals and create time series for any key performance indicator ( KPI ) in the organization |
How do we create a new role? | 1. User Administration 2. Role 3. New |
Can we have more than one function listening to the same thing? | We can, but there is no guarantee of sequencing. We cannot predict what order our event handlers will run |
Which method do we use to get all the active/inactive records from a table? | We can use addActiveQuery() to get all active records - addInactiveQuery() to get all inactive records |
What is the difference between the next() and the _next()? | - next() - is responsible to move to the next record in GlideRecord. - _next() - provides the same functionality as next(), intended to be used in cases when we query the table having a column name as next |
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