Flashcards
8 - Project Quality Management Terms
Cards in this deck (33)
- 1Activity network diagramThese diagrams, such as the project network diagram, show the flow of the project work.
- 2Affinity diagramThis diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.
- 3BenchmarkingComparing any two similar entities to measure their performance.
- 4Cause-and-effect diagrams AKA Fishbone ChartsDiagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.
- 5ChecklistA simple approach to ensure that work is completed according to the quality policy.
- 6Control chartA quality control chart that maps the performance of project work over time.
- 7Control qualityAn inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards.
- 8Cost of conformance AKA cost of qualityThis is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.
- 9Cost of nonconformance to quality AKA cost of POOR qualityThe cost associated with not satisfying quality expectations. This is also known as the cost of poor quality.
- 10Cost-benefit analysisA process to study the trade-offs between costs and the benefits realized from those costs.
- 11Design of experimentsAn approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.
- 12External QAAssurance provided to the external customers of the project.
- 13FlowchartA diagram illustrating how components within a system are related. Flowcharts show the relation between components, as well as help the project team determine where quality issues may be present and, once done, plan accordingly.
- 14Internal QAAssurance provided to management and the project team.
- 15ISOThe abbreviation for the International Organization for Standardization. ISO is Greek for “equal,” while “International Organization for Standardization” in a different language would be abbreviated differently. The organization elected to use “ISO” for all languages.
- 16Matrix diagramA data analysis table that shows the strength between variables and relationships in the matrix.
- 17Pareto diagramA histogram that illustrates and ranks categories of failure within a project.
- 18QualityAccording to ASQ (American society of quality), the degree to which a set of inherent characteristics fulfills requirements.
- 19Quality assuranceA management process that defines the quality system or quality policy that a project must adhere to. QA aims to plan quality into the project rather than to inspect quality into a deliverable.
- 20Quality management planThis plan defines how the project team will implement and fulfill the quality policy of the performing organization.
- 21Quality metricsThe operational definitions that specify the measurements within a project and the expected targets for quality and performance.
- 22Quality planningThe process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.
- 23Rule of SevenA component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered a trend.
- 24Run chartA quality control tool that shows the results of inspection in the order in which they’ve occurred. The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.
- 25Scatter diagramA quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.
- 26Seven basic quality toolscause-and-effect diagrams
flowcharts
check sheets
Pareto diagrams
histograms
control charts
scatter diagrams. - 27Statistical samplingA process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.
- 28System or process flowchartsFlowcharts that illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process.
- 29Tree diagramTree diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of tree diagrams.
- 30Trend analysisThe science of using past results to predict future performance.
- 31Work performance informationThe results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports.
- 32What is ISO 9000"ISO 9000 is a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented to maintain an efficient quality system. They are not specific to any one industry and can be applied to organizations of any size.
- 33What is TQM?TQM, total quality management, is a business philosophy to find methods to continuously improve products, services, and business practices.
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- 8 - Project Quality Management Terms
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- Daniel Gomez-Windshuttle
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- Created by Daniel Gomez-Windshuttle · Nov 23, 2018
- Copied by Daniel Gomez-Windshuttle · Nov 27, 2018
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