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Flashcards

Operations Final

mmcclure557 English 44 cards

Cards in this deck (44)

  1. 1What is the end result of a Process Map?To provide a blueprint for implementing the process
  2. 2Process Maps Also....-Create visual diagrams of a process
    -Establish a common language that assists in discussing improvements
  3. 3Ideas for Reducing Wastes in Processes1. Total Steps: rearrange steps or combine steps
    2. Total Ques
    3. Total Hand offs
    4: Total Checks: Standard work methods, smooth out for continuous flow (work is processed and moved immediately to next step)
  4. 4What is a Supply Chain?All stages in fulfilling the customers request
    ALSO
    The entire process from raw material to point of consumption
  5. 5In a typical Supply Chain Material/Product flow and Value Added Services Move From _____________ to _____________Supplier to Customer
  6. 6In a typical Supply Chain Money moves from ________________ to ______________Customer to Supplier
  7. 7What are the elements of a Typical Supply Chain?Supplier------>Manufacturer------>Distributor---------->Retailer
    ------->Customer
  8. 8In a Typical Supply Chain How does information flow?Back and forth from customer to supplier and from supplier to customer
  9. 9In a Supply Chain what needs to be considered?Every facility that impacts the customer
    Suppliers' Suppliers
    Customers' Customers
  10. 10Uncertainty of DemandAs you move further up the supply chain customer demand becomes less smooth
  11. 11What are the conflicting objectives in a typical supply chain?Retailers want Just-In-Time inventory, Customers want immediate inventory, and suppliers want bulk inventory
  12. 12In our Video Field Trip what did Ford do in regards to their Supply Chain?Brought suppliers closer to Chicago assembly line to suppliers/costs/distance of products
  13. 13Successful Supply Chains Must Be....1. Adaptable
    2. Aligned
    3. Agile
  14. 14Productivity EquationOUTPUTS/INPUTS
    INPUTS: labor, material, capital
    OUTPUTS: goods/services
  15. 15As Productivity Increaes1. Prices Decrease
    2. Customer Value Increases
  16. 16Operations is all aboutCreating VALUE for your customer which creates WEALTH for your firm
  17. 17Value EquationPERFORMANCE / PRICE
  18. 18Productivity Improvements1. Specialization
    2. Work Practices & Automation: Automation, people get more productive as they are on the job longer
    3. Learning
    4. Economies of Scale: Filling up an airplane to make more $
  19. 198 Measurements of Quality1, Performance 2. Features 3. Reliability 4. Conformance 5. Durability 6. Aesthetics 7. Serviceability 8. Perceived quality
  20. 20If Customer dont value Quality should you focus on it? Why/why not?NO! Its COSTLY and NOT creating VALUE
  21. 21Quality is at the ____________________of the productFoundation
  22. 22Examples of TImeliness-Overnight package delivery
    - Self Check out at Grocery
    -Fast food ready-to-heat meals
  23. 23Speed is often measured by....Quickness: Measured by the mean
    Reliability: measured in terms of range and shape of lead time distribution
    Companies prefer reliable supplier to help them plan
    Lead-Time: Time it takes from when you place your order to when it is received
  24. 24Comparative Lead-TimesCustomer Lead-Time: Engineer to order & make to order
    Internal Lead-Times: Assemble to order and make to stock
  25. 25From the Viewpoint of the producers (flexibility)Flexibility is from the perspective of the producers
  26. 26Engineer to OrderDesiging to Customer specifications
    ex) San Francisco bridge
    Longest Lead-Time
  27. 27From the viewpoint of the consumers (flexibility)Responsiveness
  28. 28Make to OrderStandard design produced upon order
    ex) picking a suit from pre made decisions
    Second Longest Lead-Time
  29. 29Assemble to OrderItems are pre made and just need to be assembled upon customer order
    Ex) Chicken, salsa, cheese is ready to go just needs to be put together
    Third longest Lead-Time
  30. 30Mix Flexibility/Change OverThe ability to change products and services quickly. Examples. BMW can produce and SUV and a Z-4 in the same production line. Also The pepsi center can host many different events, concerts, hockey, basketball, ext.
  31. 31Made to StockFinished product made prior to order
    Ex) Tide, candy bars, shirt
    Quickest Lead-Time
  32. 32Modification FlexibilityThe ability to modify the products. For example you can order a Jimmy Johns sandwitch with no Mayo. Or a starbucks coffee with extra foam.
  33. 33True False: The cu book store has very high modification flexibilityFALSE
  34. 34Volume FlexibilityThe ability to offer customers different volumes. Ex. Uhaul has different sized units for different needs.
  35. 35Rerouting/ program flexibilityThe ability to respond to changes. Ex re-routing an airplane flight.
  36. 36Resource FlexibilityThe ability to incorporate different resources into your product. Ex Flexfuel cars that run on both ethenal and gasoline.
  37. 37Mass customizationDelivering unique products and services in large quantities. Being able to keep the price low even though it the products are custom. example- Stocktons Nike's.
  38. 38Invention Vs. InnovationInvention is the creation of new products whereas Innovation is the process of making them cheap.
  39. 39The business world is littered with great inventions that have failed. Why?They failed because of poor operations management
  40. 40True/False: Process innovation is highest early in the products life cycle?False, Process innovation is at its highest after during the mid to late life of the product.
  41. 41True/False: Product innovation is highest early in the products life cycle?True, Early on product innovation is highest, later in the products life cycle process innovation become more important because that products cost needs to be driven down to stay competitive
  42. 42Just-In-Time/Lean ManuafactoringReduce inventory to a minimum required amount
    -especially on high cost items
  43. 43What is needed to promote an innovative environment?1. Innovative people who are motivated to challenge constraints.
    2. Socioeconomic Incentives like fame wealth and honor.
    3. Diversity and Tolerance, have to promote risk and accept the occasional failure.
  44. 44What are the dementions of flexibility? (there are 6)Mix and change over, Modification, Volume, rerouting, resource, and mass customization.

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Flashcards on Operations Final , created by mmcclure557 on 18/12/2014.
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mmcclure557
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