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Description
Flashcards by Arjun Weerasinghe, updated more than 1 year ago
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Created by Arjun Weerasinghe
over 9 years ago
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| Question | Answer |
| Who is "Adam Smith" | 18th Century economist |
| Adam Smith - introduced ? | 1. Job specialisation - craft: ea worker all steps - mass production: one step ea worker 2. Break down total job |
| Scientific Management is ? | * Systematic study of relationships - people & tasks - redesign work process - for higher efficiency |
| Scientific Management Origin is ? | * Frederick Taylor - late 1890s - replace 'rule of thumb' - task optimisation |
| Scientific Management - 4 Principles are ? | P1- Job approach P2 - worker selection P3 - Manager & worker corporation P4 - division of work & responsibility |
| Scientific Management - Principle: 1 is ? | P1- Scientific approach - ea job element / task - replace Rule of Thumb |
| Scientific Management - Principle: 2 is ? | Managers - worker : - selection ~ scientifically - train - teach - develop |
| Scientific Management - Principle: 3 is ? | * Manager / worker - active corporation - according to scientific principles |
| Scientific Management - Principle: 4 is ? | * Division of work / responsibility - equal: > management > workers |
| Scientific Mgt Problems are ? | a. Mgr's output focus - worker's ^ output results - not shared b. Specialised jobs - dull & boring - worker distrust c. Workers under perform - mgr's: machines & conveyor belt |
| The Gilbreth's are ? | Frank & Lillian Gilbreth |
| Gilbreth's studied ? | * Fatigue - caused by: - Lighting - Heating - Design of: ~ tools ~ machines |
| Gilbreth's studied.. | * Time & motion study - ea job action: - break into components - better ways to perform ea action - reorganise action 4 efficiency |
| What did "Max Weber" developed ? | - Administrative Management theory - concept of Bureaucracy |
| What is "Administrative Management theory" ? | Creation of Organisation structure 4 higher: - efficiency - effectiveness" |
| What is "Bureaucracy" ? | * formal system of: - Organisation & - Administration designed 4: > efficiency > effectiveness |
| What are components of "Bureaucracy" ? | Clearly specified: * Written rules & SOP * hierarchy of authority * selection & evaluation system - i.e. fair / equitable * tasks & role relationships |
| What are "Weber's principles of Bureaucracy ? | * Managers: - authority (exercise effectively) based > on position / hierarchy - clearly defined (2 control behavior): > System of Rules > Operating procedure > norms |
| Weber's principles of Bureaucracy.. | Position based on: - performance - not ~ social standing ~ personal contacts Clearly defined: - Position's formal relationship - relationship 2 other positions |
| What are "Weber's Rules in Bureaucracy" ? | - formal written instructions - actions to take - different circumstances |
| What are "Weber's SOP in bureaucracy" ? | Specific set of written instructions - how to perform - certain aspect of task |
| What are "Weber's Norms - Bureaucracy" ? | - unwritten - informal code of conduct ~ how people to act ~ on a situation |
| "Henry Fayol" introduced what ? | 14 Principles of Administrative Management |
| Fayol's 1 / 14 Principles of Management | 1. Division of Labour: - job specialisation > 4 ^ efficiency Mgr's take steps to: - lessen worker boredom > poor quality > dissatisfaction |
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