GoConqr has a new look! Let us know what you think.

Sign up free

Flashcards

Untitled

Stephanie Zazani English 55 cards

Cards in this deck (55)

  1. 1Human CommunicationThe sending and receiving of verbal and nonverbal messages between two or more people
  2. 2Linear ModelMessage goes directly from sender to receiver
  3. 3Transactional Model of CommunicationAll parties involved in communication are both sending and receiving messages
  4. 4MetamessageA message within a message
  5. 5Feedforward MessagesSmall talk, what you say before your real message out of social custom
  6. 6NoiseAnything that gets in the way of sending/receiving a message
  7. 7Psychological noiseMental state, emotions
  8. 8Semantic noiceJargon, an accent, how something is phrased
  9. 9Physical noiseCar horns, jackhammer, beeping
  10. 10Physiological noiseArticulation problems, hearing loss
  11. 11ChannelThe medium through which a message is conveyed: telephone, internet, face-to-face
  12. 12PowerYour ability to influence or control the behaviors of another person
  13. 13Legitimate powerOthers believe you have a right- by virtue of your position- to influence or control others' behaviors
  14. 14Referent powerOthers want to be like you; you are attractive, prestiged, well-respected.
  15. 15Reward powerYou control the rewards that others want. Rewards may be material (money, promotion, jewelry) or social (love, friendship, respect).
  16. 16Coercive powerYou have the ability to administer punishments to or remove rewards from others if they do not do as you wish. Usually, people who have reward power also have coercive power.
  17. 17Expert powerOthers see you as having expertise or special knowledge, view you as unbiased and reliable
  18. 18EthnocentrismThe tendency to evaluate the beliefs of your own culture as superior
  19. 19Self conceptThe image you have of yourself
  20. 20Johari windowA tool for self awareness that identifies what we (and others) do and don't know about ourselves
  21. 21Open selfThings you know about yourself that other people also know
  22. 22Blind selfThings others know about yourself that you don't know
  23. 23Hidden selfThings you know about yourself that others don't know
  24. 24Unknown selfThings neither you nor others know about yourself
  25. 25Self-disclosureInformation about yourself that you choose (or don't choose) to reveal to others
  26. 26PerceptionYour way of understanding the world
  27. 27Stage 1 of perceptionStimulation- you sense a smell, sound, etc., your sense organs are stimulated
  28. 28Stage 2 of perceptionYou ORGANIZE the stimuli in some way
  29. 29Stage 3 of perceptionYou INTERPRET and EVALUATE what you perceive
  30. 30Stage 4 of perceptionYou store your perception in MEMORY
  31. 31Stage 5 of perceptionYou RECALL your perception when needed
  32. 32ListeningThe process of receiving, understanding, remembering, evaluating, and responding to verbal and/or nonverbal messages
  33. 33First stage of listeningReceiving
  34. 34Stage 2 of listeningUnderstanding- Decoding the speaker's signals to learn what the speaker means.
  35. 35Stage 3 of listeningRemembering
  36. 36Stage 4 of listeningEvaluating- judging the messages you hear, i.e. feeling out a speaker's intent or critically analyzing the content of a message
  37. 37Stage 5 of listeningResponding- occurs in two forms, while and after the speaker is talking
  38. 38Backchanneling cuesResponses you give while a speaker is talking to let them know you're paying attention, i.e. nodding in agreement or saying "uh-huh"
  39. 39Empathic listeningListening with some degree of empathy, that is, seeing the world as the speaker sees it, and feeling what they feel with them
  40. 40Surface listeningJust listening to the literal meaning of a speaker's words
  41. 41Depth listeningListening to both verbal and nonverbal messages, what's being communicated on a content and relational (relationship) level
  42. 42Active listeningChecking back your perception of what the speaker said and, more importantly, what they meant
  43. 43DeceptionPurposefully giving out information you believe to be false
  44. 44ConnotativeThe implications a word has, besides its literal meaning
  45. 45Denotative meaningThe literal meaning of a word (D is for dictionary)
  46. 46Pro-social deceptionWhite lies; lies told to protect the person lied to or about
  47. 47Self-enhancement deceptionLies told to make the liar look good
  48. 48Anti-social deceptionLies meant to harm someone; false rumors & accusations
  49. 49AssertivenessA willingness to stand up for your rights, with respect to the rights of others.
  50. 50DisconfirmationA communication pattern in which we ignore someone's presence as well as that person's communications. Shunning and erasure are examples
  51. 51Non-verbal communicationSending and receiving messages w/o the use of words
  52. 52EmblemsWordless gestures that convey a message
  53. 53IllustratorsGestures that go along with words to convey a message (i.e. I caught a big fish)
  54. 54ProxemicsThe study of spatial communication.
  55. 55Artifactual communicationMessages sent by objects made by human hands

Information

Description
Flashcards on Untitled, created by Stephanie Zazani on 01/03/2015.
Views
0
Rating

Feedback

What is it about?

What do you think of the new look?

How do you like it?