Outside In

Description

Customer Experience Flashcards on Outside In, created by danielle.satterwhite on 25/09/2013.
danielle.satterwhite
Flashcards by danielle.satterwhite, updated more than 1 year ago
danielle.satterwhite
Created by danielle.satterwhite over 10 years ago
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Resource summary

Question Answer
Customer Journey The stringing together of customer-company interactions.
What products and services your company offers, how you manage your business, and what your brand stands for. How your customers perceive their interactions with your company.
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