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| Question | Answer |
| What is Professionalism | the conduct, aims, or qualities that characterize that mark a professional or a professional person |
| The visibility factor | A medical assistant is seen up close, and full body while administrative is seen from the waist up |
| The Proximity Factor | the amount of distance between the patient and medical assistant |
| The Time Factor | the amount of time spent with the medical assistant compared to the administrative |
| The Nature of the Work | the medical assistant talks about sensitive issues, while administration works with patient billing |
| The Internal Journey | Requires you to examine personal qualities that are deep within you and to perform adjustments |
| Attitude | the way you feel about someone or something -helps mold personality -mostly learned "Attitude=Altitude" |
| Actions that reflect Positive Attitude | -extend greetings -smile often -accept criticism from authoritative positions -be flexible in your thinking when things don't go as planned |
| Dependability | means to be reliable or trustworthy |
| Actions of dependability | -showing up on time -give ample notice to supervisor when unable to make it -return from breaks on time -follow through on assigned tasks -work past your scheduled time off when necessary -go the extra mile to help your coworkers |
| Tact | is a character trait that is essential to demonstrate as a professional is sensitive to what is appropriate when dealing with other individuals |
| Confidentiality | means to keep something secret or private |
| Integrity | to posses sound character |
| Compassion | to show concern |
| Empathy | to put yourself in someone else's shows |
| Initiative | means to take the lead or to work independently |
| The External Journey | require you to take actions in order to better yourself |
| Education- EJ | - education doesn't stop at graduation |
| Good Communication Skills | -must posses strong verbal and written communication skills -avoid religion, politics, and sexual nature |
| Good Appearance | -the patient's initial impression about someone -look professional, feel professional, be professional |
| Personal Apperance | -personal hygiene -uniform -shoes -tattoos are covered -makeup at a minimal - hair color is more natural -id badges/professional pins -posture |
| Service | to extend help to others |
| Credentialing | validates that you have been successful in attaining the educational components that are necessary for the duties that you perform |
| Licensing | refers to a legal document that permits or authorizes a person to perform a specific task or tasks |
| Certification | signifies that one has fulfilled the necessary requirements of a specific organization to perform specific tasks |
| Registration | to enroll one's name in a register, based on successful completion of a specific program and/or ability to pass an examination designed specifically for that particular specialty |
| Affiliate of the American Association of Medical Assistants (AAMA) | -offers CMA(AAMA) -must graduate from an institution that is accredited by the Accrediting Bureau of Health Education Schools (ABHES) |
| American Medical Technologists AMT | Registered Medical Assistant (RMA) -must be a graduate from an institution accredited, received formal training from the military, or have worked in the industry for a minimum of 5 years |
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