36454540
Description
Flashcards by Holly Harper, updated more than 1 year ago
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Created by Holly Harper
over 4 years ago
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| Question | Answer |
| Process of Communication List and Explain steps (7) | 1. Sender-initiates comm. process 2. Encode- message put into communicable form by sender 3. Channel- message sent by spoken word, body language, email, text 4. Receiver- recipient of message 5. Decode- message received and processed by receiver 6. Feedback- given by receiver to sender 7. Noise- sound, language, culture, inattention, stops message from being received. |
| Define and explain how a heuristic is used in communication | Basic guidelines, rough models, previous scenarios keeps you from treating problem as new each time. Consider other strategies used |
| 4 attributes most desired skill-set for new-hires | 1. effectively communicate orally 2. critical thinking and analytical reasoning 3. ethical judgement and decision making 4. works effectively in teams 5. work independently 6. self motivated 7. effective written skills 8. can apply knowledge and skills to real world settings |
| List 5 communication-related skills needed and explain | 1. verbal and visual literacy 2. interpersonal/collaboration skills 3. analytical ability 4. media literacy/ social intelligence 5. cultural awareness/ cross-cultural competency 6. ethical awareness |
| List 7 actions/behaviors as indicators of professionalism | 1. good table manners 2. polite conversation 3. appropriate attire 4. coutesy 5. strong work ethic 6. awareness of others 7. listens 8. responsible 9. conscientious |
| describe and give examples of 3 types of communication | 1. internal- manager to employee 2. external- from company to customer/consumer 3. personal- between employees |
| describe 6 factors that influence organization's communication | 1. purpose of organization- what it does has effect on culture 2. type of client/customer- closely related to #1 3. organization's size and structure- small(flat culture/informal) large(formal/ employees power less evenly distributed 4. geographical/physical characteristics- open floor plan or cubicles 5. how diverse organization is- is everyone from same area, hard for outsiders to join 6. values/management style of leaders- they have strong influence through their behavior and decisions. |
| 5 steps planning a written business message | 1. determine goals 2. analyze audience 3. gather info 4. analyze and organize info 5. select channel and format message |
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