37831699
Description
Flashcards by Michael Riben, updated more than 1 year ago
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Created by Michael Riben
over 1 year ago
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| Question | Answer |
| what is the definition of workflow? | a process which documents, information or tasks are passed from one participant to another for action according to procedural rules |
| what is workflow analysis? | study of way documents, info, or people related process move through an organization in order to improve efficiency |
| Define Process redesign ( workflow engineering) | examination and redesign of existing processes and workflows and putting them into action |
| what are the three levels that workflow occurs? | inter-organizational intra-organizational/inter-personal individually - intra-personal |
| T/F - workflow steps always occur sequentially? | FALSE - workflow steps can be sequential or parallel (simultaneously) |
| T/F - Workflow steps occur through space and time | TRUE |
| what aspects of work are captured in workflow analysis? | People and their actions information Objects |
| Name 2 types of data collection in workflow analysis? | Quantitative (observed, system based) Qualitative (ethnographic observation/participant observation) |
| define the Hawthorne effect? | people perform differently when they know they are being watched - |
| What is Grounded theory of workflow anaysis? | ethnographic method , inductive analysis = collect data first , occurs in parallel with data collection, often break down into smaller components and "code" into categories |
| Why is Grounded theory a good method for workflow analysis? | Helps to uncover hidden triggers or cultural taboos in workflows |
| Define Deductive analysis? | you generate an hypothesis, and then you test if your hypothesis is true |
| Define Inductive Analysis? | you collect data and from data, parallel analysis occurs - i.e. formulate hypothesis as you collect your data |
| define usability? | the ease with which an end-user can use an information system without training |
| what are the 5 attributes of usability for an information system? | 1. learnability 2. efficiency 3. memorability 4. errors 5. satisfaction |
| In a process map what do circles, diamonds, and boxes represent? | circle - start/stop in workflow diamond = decision box = process |
| What does each swimlane represent in a swimlane diagram? | each person's role in the workflow |
| What are swimlane diagrams good for in workflow analysis? | Picking up redundant and inefficient steps in the workflow |
| What is Workflow re-engineering? | examination and redesign of existing processes and workflows and putting them into action |
| List models of process redesign? | LEAN, SIX -Sigma, ISO, BALdrige , VA-TAMMCS, etc.. |
| describe the steps of workflow analysis? | |
| List reasons workflow reengineering fails ? | failure to follow all steps, lack of leadership support, misaligned incentives, lack of communication, inadequate people, time or money, pooor usability, poort training, underestimating complexit, lack of measurement/ feedback systems, cultural resistance toward IT systems, NO use of change management strategies |
| Define change Management? | approach to transitioning individuals, teams and organizations to a desired future state |
| What do change management theories focus on ? | PEOPLE! |
| What does change analysis assess? | level of org stress, resource availability/constraints, leadership embrace of change, change history, conflicting organizational priorities |
| What is PRECEDE-PROCEED change theory? | planning process is prescriptive, uses a ranking system to facilitate determinants of change at the individual , provider or system level ? |
| What is preced-proceed change management theory used for? | community and public health improvement initiatives - i.e. get patients to change in order to improve their health |
| what does PRECEDE stand for | Predisposing Reinforcing enabling construct in educational/environment diagnosis evaluation |
| what does PROCEED stand for? | Policy Regulatory Organizational Constructs in Educational Environmental Development |
| what are 5 subphases of PRECEDE change analysis? | social assessment epidemiological assessment behavioral/environmental assessment Educational/ecological assessment admin/policy assessment |
| What are subphases of PROCEED | implementation of intervention Process evaluation Impact evaluation Outcome evaluation |
| define Social influence? | change in behavior that one person causes in another , either intentional or not, as a result of the way the changed person perceived themselves in relationship to the influencer |
| what is conformity? | changing how you behave to be more like others |
| define compliance? | person does something they are asked to do by another - decision to comply may be influenced by thoughts of social reward/punishment - believe they have choice |
| Define Obedience? | obeying order from someone that you accept as an authority figure - person believes they do not have choice |
| What is the social influence model of technology adoption ? | conformance to subjective norms, acts as a member of a group, confluence of 4 social computing phenomena and the group >>> more important than individual |
| what are the 4 social computing phenomena? | action consensus cooperation authority |
| What is Complex Adaptive Systems theory for change? also called complex theory or systems theory | analyze complex relationships of a system, often with mathematics, goal of easing access to information to improve performance, with intrinsic motivation focuses on creating conditions that foster adoption of change iteratively |
| what is diffusion of innovation theory? | innovation = change, |
| what are 5 most influential characteristics of innovations for affected end-users? | perceived benefit of change observability of the innovation comp of change with current culture level of simplicity of innovation trialability of the innovation |
| List to phases of Kubler-Ross grief cycle? | Denial Anger Bargaining Depression Acceptance |
| what is Lewin's change theory? | Unfreeze--> Change--> ReFreeze |
| What are three phases of change in Bridge's Transition theory? | Loss --> neutral zone--> new beginning Psychological change is much harder than technological change |
| what are the 4 most common reasons for resistance to change in IT? | parochial self interest misunderstanding and lack of trust Different assessment of perceived benefit Low tolerance for change |
| What are ways to deal with resistance? | education/communication involvement/participation facilitations/support negotiation and agreement Co-Optation -manipulation by involvement Explicit and implicit coercion |
| how do you choose the strategy with resistance | fast vs slow based on org culture/behavior assessment --> resistance, political capital , energy needed, and what the stakes of not making change are |
| List top barriers to adoption of new IT systems? | Cost >>>time consuming, perceived lack of utility, data migration, facility characteristics > implementation issues, user resistance, lack of tech experience/help |
| List top Facilitators of IT System adoption ? | Efficiency gains>>> organization size> improved quality>access to patient care> perceived utility/data migration> incentives> error reduction |
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