Flashcards
CONFLICT MANAGEMENT FINAL
Cards in this deck (29)
- 112 responses to ConflictSuicide, Flight, Death
Overlook, reconciliation, negotiation, mediation, arbitration, church discipline
Litigation, assault, murder - 24 causes of conflictMisunderstandings, differences in opinion, scarce resources, sinful attitudes
- 3Glorify GodGlorify God, Serve others, Set an example
- 4Get The Log Out of Your EyeRejoice in the Lord Always, Let your gentleness be evident to all, Replace anxiety with prayer, See things as they really are, and practice what you've learned
- 5Gently RestoreOverlook Minor offenses, go in private when someone has something against you, take one or two others along, tell it to the church, treat them as a non-believer
- 6Go and be ReconciledForgiveness is not a feeling, forgetting, or excusing. Forgiveness is a commitment and a choice...
to not... think, talk, bring up, and or let it hinder your relationship with other or God. - 7progression of an idolI desire (love/pray for person) I demand(anything apart from God), I judge(criticizing nagging), I punish(withdraw from relationship)
- 8Cure for an idolatrous heartbecome aware, cure for judgement(remember own faults), Deliverance from specific idols (wise friends)
- 9What the bible says about lawsuits among Christiansincreased tension harms relationship, doesn't address the root of the problem, and not expensive.
- 102 conditions in which you can overlook an offense1. it won't create a wall between the two of you
2. If it not harming the other persons relationships with others and God - 117 A's of confession1. Address everyone involved
2. Avoid if, but, and maybe
3. Admit Specifically
4. Apologize
5. Accept the consequences
6. Alter your behavior
7. Ask for forgiveness and allow time - 12Restoration Process includes 4 activities- Repentance (to recognize + turn away from idols/sin)
- Self-Examination (careful of tongue)
- Confession (7 A's of confession)
- Personal change - 135 steps to Gently Restore1. Overlook minor offenses
2. Go in private when someone has something against you
3. Take one or two others along
4. Tell it to the church
5. Treat them as a non-believer - 14Important Communicative Skills-Waiting
-attending
- clarifying
- reflecting/paraphrasing
- agreeing - 15I STATEMENTI FEEL ____ WHEN YOU ____ BECAUSE ____. AS A RESULT____
- 163 MOST IMPORTANT IDEAS FROM SHEETMake Charitable Judgments- believe the best in others
Talk from beside not above - Acknowledge your own faults
Talk in person whenever possible - 175 steps of Romans 12Control your tongue, seek godly advisors, keep doing what is right, recognize your limits, Overcome evil with good
- 184 principles of Principled Negotiation by heart1. Separate the people from the problem
2. Focus on interests, not positions
3. Invent options for mutual gain
4. Insist on using objective criteria - 192-3 key ideas from the book that are important when practicing each of the four principles1. Do not let your emotions get wrapped up with the issue in a negotiation as it complicates it further
2. Look beyond the hard and fast positions to try to identify underlying interests- basic needs, wants, motivations
3. Using the market standard or an expert's opinion - 20Perception, Emotions, CommunicationsPeople must understand that each party has a different perception of the issues; each party must not allow emotions to play a role in the process; and each party must learn to better communicate and listen
- 21Focus on interests, not positionsIssue - a concrete question that must be addressed
Interests - What motivates people
Positions- a desired outcome on the issue - 22Invent Options for mutual gainFractionate the problem (look at all factors and try to find alternatives), expand the pie(checking to get more resources), bridge(look for both underlying interests), nonspecific compensation(Formula 1 racing tickets), structuring contingencies (based on a difference in opinion)
- 23Insist on using objective criteria- Fair standards are objective criteria that are independent of each side's will (GOLDEN RULE)
- Market Value, Precedent price, Tradition
- Fair Procedure resolving conflicting interests
- One splits, one chooses, take turns choosing, flipping a coin - 24Fisher's Seven criteria to evaluate the outcome to a negotiation- Better than BATNA
- Satisfies interests
- Best among many options
- Not 'taken' Legitimate (based on objective criteria)
- Efficient process through good communication
- Realistic commitments (so the agreement will endure)
- Good working relationship - 253 different types of bids- Turning Toward (high energy responses, full attention with good eye contact)
Turning Away (Disregarding responses, a bid is completely ignored)
Turning Against (Critical responses, broad-based attacks on bidder's character) - 266 bid busters1. Being mindless rather than mindful (look for opportunities to connect with others)
2. Starting on a sour note (begin with something positive)
3. Criticizing vs. Complaining (state your needs without attacking or blaming)
4. Flooding (feeling so stressed, take a 20 min break)
5. Practicing a crappy habit of mind
6. Avoiding needed conversations (talk about your feelings in the moment) - 27Emotion Philosophies1. Emotional Coaching (Turning toward one another during sadness, anger, or fear)
2. Emotion dismissing (ignore or disregarding emotional expression)
3. Emotion Disapproving (a strategy to manipulate toward an outcome)
4. Laissez-Faire (when the emotional outburst is over, it is over) - 285 Styles of dealing with Conflict- Collaborating (an attempt to work with others to identify a solution that fully satisfies both concerns)
- Competing (assertive and uncooperative and willing to pursue one's concerns at another person's expense)
- Avoiding (unassertive and uncooperative or withdrawing from the situation)
- Accommodating (an element of self-sacrifice when accommodating)
- Compromising (a mutually acceptable solution that satisfies both parties in conflict) - 29MEDIATION GOSPEL process- Greetings and ground Rules
- Opening Statements
- Story Telling
- Problem Identification and Clarification
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- Training and Development Manager Management Mid-Term Flashcards on CONFLICT MANAGEMENT FINAL, created by Justin cho on 31/01/2023.
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- Justin cho
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