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Flashcards

UNIT 3 BCOR199 EXAM PART 3

Faizan Ahmed English 65 cards

Cards in this deck (65)

  1. 1The processes and behaviors used by someone, such as a manager, to motivate, inspire, and influence the behaviors of othersLeadership
  2. 2Power granted through the organizational hierarchyLegitimate Power
  3. 3The power to force compliance by means of psychological, emotional, or physical threatCoercive Power
  4. 4Power based on identification, imitation, loyalty, or charismaReferent Power
  5. 5Focused on determining what behaviors are employed by leadersBehavioral Approach to Leadership
  6. 6Leader behavior focusing on how tasks should be performed to meet certain goals and to achieve certain performance standardsTask-Focused Leader Behavior
  7. 7Leader behavior focusing on satisfaction, motivation, and well-being of employeesEmployee-Focused Leader Behavior
  8. 8Four kinds of behaviors that leaders can use, according to the Path-goal theory?Directive Leader behavior
    Supportive Leader Behavior
    Participative Leader Behavior
    Achievement-oriented leader behavior
  9. 9____ Lets subordinates know what is expected of them, gives guidance and direction, and schedules workDirective Leader Behavior
  10. 10____ is being friendly and approachable, showing concern for subordinates' welfare, and treating members as equalsSupportive Leader Behavior
  11. 11_____ includes consulting with subordinates, soliciting suggestions, and allowing participation in decision makingParticipative Leader Behavior
  12. 12_____ sets challenging goals, expects subordinates to perform at high levels, encourages subordinates, and shows confidents in subordinates' abilitiesAchievement-Oriented Leader Behavior
  13. 13Individual, task, and organizational characteristics that tend to outweigh the need for a leader to initiate or direct employee performanceLeadership Substitutes
  14. 14Factors that may render leader behaviors ineffectiveLeadership Neutralizers
  15. 15Systematic analysis of jobs within an organizationJob Analysis
  16. 16Description of the duties and responsibilities of a job, its working conditions, and the tools, materials, equipment, and information used to perform itJob Description
  17. 17Description of the skills, abilities, and other credentials and qualifications required by a jobJob Specification
  18. 18Forbids discrimination in all areas of the employment relationshipTitle VII of the Civil Rights Act of 1964
  19. 19A minimum wage and requires the payment of overtime rates for work in excess hours of 40 hours per weekFair Labor Standards Act
  20. 20Federal law setting and enforcing guidelines for protecting workers from unsafe conditions and potential health hazards in the workplaceOccupational Safety and Health Act (OSHA) of 1970
  21. 21Compensation in the form of money paid for the time workedWages
  22. 22Compensation in the form of money paid for discharging the responsibilities of a jobSalary
  23. 23Individual performance incentive in the form of a special payment made over and above the employee's salaryBonus
  24. 24Individual incentive linking compensation to performance in nonsales jobsMerit Salary System
  25. 25Compensation other than wages and salariesBenefits
  26. 26Usually refers to teaching operational or technical employees how to do the job for which they were hiredTraining
  27. 27Usually refers to teaching managers and professionals the skills needed for both present and future jobsDevelopment
  28. 28Employee hired on something other than a full-time basis to supplement an organization's permanent workforceContingent Worker
  29. 29Marketing strategy that emphasizes building lasting relationships with customers and suppliersRelationship Marketing
  30. 30Five outside factors in a company's external environment that might affect it?Political-Legal Environment
    Sociocultural Environment
    Technological Environment
    Economic Environment
    Competitive Environment
  31. 31The relationship between business and government, usually in the form of government regulation of businessPolitical-Legal Environment
  32. 32The customs, values, mores, and demographic characteristics of the society in which an organization functionsSociocultural Environment
  33. 33All the ways by which firms create value for their constituentsTechnological Environment
  34. 34Relevant conditions that exist in the economic system in which a company operatesEconomic Environment
  35. 35The competitive system in which businesses competeCompetitive Environment
  36. 36What are the 4 P's of marketing?Product
    Pricing
    Place
    Promotion
  37. 37Good, service, or idea that is marketed to fill customers' needs and wantsProduct
  38. 38Process of determining the best price at which to sell a productPricing
  39. 39Part of the marketing mix concerned with getting products from producers to consumersPlace (Distribution)
  40. 40Aspect of the marketing mix concerned with the most effective techniques for communicating information about productsPromotion
  41. 41The particular group of people or organizations on which a film's marketing efforts are focusedTarget Market
  42. 42Process of dividing a market into categories of customer types, or "segments" having similar wants and needs and who can be expected to show interest in the same productsMarket Segmentation
  43. 43Four major influences on consumer behavior?Psychological
    Personal
    Social
    Cultural
  44. 44____ include an individual's motivations, perceptions, ability to learn, and attitudesPsychological Influences
  45. 45____ include lifestyle, personality, and economic statusPersonal influences
  46. 46____ include family, opinion leaders (people whose opinions are sought out by others), and such reference groups as friends, coworkers, and professional associates that marketers use to study buying behaviorSocial Influences
  47. 47____ include culture, subculture, and social classCultural Influences
  48. 48Pattern of repeated consumer purchasing based on satisfaction with a product's performanceBrand Loyalty
  49. 49Brand-name product produced by, widely distributed by, and carrying the name of a manufacturerNational Brands
  50. 50Brand-name product for whose name the seller has purchased the right from an organization of individualLicensed Brands
  51. 51Brand-name product that a wholesaler or retailer has commissioned from a manufacturerPrivate Brand (Private Label)
  52. 52Identifies the sales volume where total costs equal total revenues by assessing costs versus revenues at various sales volumes and showing, at any particular selling price, the amount of loss or profit for each volume of salesBreakeven Analysis
  53. 53Sales volume at which the seller's total revenue from sales equals total costs (variable and fixed) with neither profit nor lossBreakeven Point
  54. 54Setting a limited number of prices for certain categories of productsPrice Lining
  55. 55Pricing tactic that takes advantage of the fact that consumers do not always respond rationally to stated pricesPsychological Pricing
  56. 56Price reduction offered as an incentive to purchaseDiscounts
  57. 57Illegal agreement between two or more companies to commit a wrongful actCollusion
  58. 58TedTalk: Gary Kovacs More than __% of the worlds population can go online, spending over __ hours a day online. What 2 things are they doing with tracking info?30%
    8
    Create profile for you
    Send specific advertisements
  59. 59TedTalk: Jennifer Golbeck 1. Facebook has _#_ users per month 2. Pregnant girl at 15 with Target story1.2 billion users
  60. 60Computer system that supports managers by providing information reports, schedules, plans, and budgets that can be used for making decisionsManagement Information System (MIS)
  61. 61Activities, a set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at largeMarketing
  62. 62Flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customerSupply Chain (Value Chain)
  63. 63__% of Americans between 18-29 were employed last year. This is the lowest since ____.55.3%
    World War 2
  64. 64Amended the original Civil Rights ActCivil Rights Act of 1991
  65. 65—

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Flashcards on UNIT 3 BCOR199 EXAM PART 3, created by Faizan Ahmed on 08/11/2015.
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Faizan Ahmed
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