8499276
Description
Flashcards by Lauren McNeill, updated more than 1 year ago
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Created by Lauren McNeill
about 7 years ago
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| Question | Answer |
| Confidentiality | Customer Service |
| What you think are the key points of confidentiality? | 1. Keeping information safe 2. Gaining trust 3. Not discussing private information 4. Not putting anyone at risk |
| Team Statements As a team come up with a definition for confidentiality. Use your mind map for ideas. | Confidentiality is ………………………………………………………………………………… …………………………………………………………………………………… |
| What are the rules we must follow when dealing with confidential information. | Anything else we must think about? |
| If in customer service you demonstrate good practice in observing the confidentiality rules what do you think will happen? |
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