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Arrive

Customer

Seller

Give the welcome to the custumer

To find out what the custumer is looking for

Are you interested on a specific product?

Receipt of merchandise

Do you have any doubt or complaint?

No

Yes

Yes

No

Customer left

Ask which product does the customer wants

Is the product available in the store?

Yes

No

Take the product

Confirm the product

Is this the correct product?

Yes

No

Would you like something else?

Yes

No

Cashier

Confirm the order

Is this the correct order?

Yes

No

Inform the final price and different types of payment

Do you want it personalized?

Yes

No

Have you taken a product?

Yes

No

Print the ticket

Fill in a form with characteristics of the product

To inform deliverate date to be picked up

Order it from production

Production warehouse

Give doubt and complate form

Submit the form to the complaints and suggestions mailbox.

Say "thank you for your complaints or suggestion"

Pay the order