Flowchart
Supply Chain
Flowchart: Supply Chain Process and Solutions
Flowchart content
customer aquisition / existing customer
promotion / advertisement
inquiry / order
order processing
Transition Demand to Supply
demand planning / production scheduling
production process
logistics / warehousing
delivery
Customer receives order
Sales
Customer Service
Production & Planning
Logistics
Demand
Supply
Supply Chain
TANGRO
carried out by external party
carried out externally
in some cases left out
Customer Service
Industry
Problems:
- processing is taking too long
- response times for inquiries are too long
- reachability not good enough
- missing transparency for other parts of the chain
Solution:
- Tangro project for faster processing, less effort and as a result more time for answering inquiries
- better internal transparency through better connection of the dots
- better performance leading to higher customer satisfaction