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Servicio al cliente y la comunicacion

Description

Resumen Servicio al cliente

Mind Map by anaatencia2013, updated more than 1 year ago

	Created by anaatencia2013 almost 10 years ago

Resource summary

Servicio al cliente y la comunicacion

Aplicacion
1. Anori - Junio 2014- Comerciantes
2. Aprendices Asistencia dministrativa
Historia
1. 1946-ISO
2. Aparecen Aparatos Electronicos 1980
3. Retribucion a los clientes por su fidelidad
Articulos
1. Maneras de lidiar con un cliente descontento
2. La magia del buen servicio
3. Servicio al cliente: mercadólogo vs mercader
Porque se quejan los clientes
1. Apatia
2. Mala comunicacion verval
3. Robotismo

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