Unit 1

Unit 1

1. Communication

   • A process by which information is exchanged between individuals through a common system of symbols, signs or behavior.
     • Intrapersonal
       • A communicator's internal use of language or thought. It occurs inside of the individual's mind.
       • Self - esteem
         • An individual's subjective evaluation of their own worth.
     • Interpersonal
       • The process by which people exchange information, feelings and meaning through verbal and nonverbal messages.

2. Perception

   • A way of regarding, understanding or interpreting something.
   • Perception is a process
     • Selection
       • The process of choosing which data in a field of perceptual data we'll attend to.
         • It's influenced by stimuli, contrast / change, emotional state and internal factors.
     • Organization
       • We use organizational structures to make sense of what we selected to notice.
         • It's influenced by physical constructs, role constructs, interaction constructs and psychological constrcuts.
     • Interpretation
       • Obtain a particular understanding based on how you organized the data you selected.
         • It's influenced by degree of involvement, relational satisfaction, assumptions about human behavior, expectations and knowledge of others.

3. Language

   • It is a collection of symbols governed by rules and used to convey messages between individuals.
     • Rules
       • Phonological
         • Govern how words sound when pronounced.
       • Syntactic
         • Govern the structure of language – the way symbols can be arranged.
       • Semantic
         • Meaning of specific words.
       • Pragmatic
         • How people use language in everyday interaction.

4. Job interview

   • A job interview is a conversation which occurs between a potential employer and a job applicant. During the job interview, the employer has the opportunity to appraise the applicant’s qualifications, appearance and general fitness for the job opening.
     • Do's
       • Be on time, research the company, dress appropriately, speak highly of your past employers and coworkers
     • Dont's
       • Have a negative or defensive attitude, be late, use your phone during the interview, blame others for your mistakes

5. Nonverbal communication

   • Characteristics
     • Has communicative value
     • Is primarily relational
     • Is ambiguous
   • Functions
     • Repeating
     • Substituting
     • Complementing
     • Accenting
     • Deceiving
   • Types
     • Body Movements
     • Voice
     • Appearance
     • Touch
     • Space