Communication

Communication

1. Communication is the process of transmission and exchange of messages between a sender and a receiver

2. Comunication elements

   • Issuer who transmits the message Recipient who receives the message Code set of signs
   • Information message that is transmitted Communication channel Noise distortions Feedback receiver response
   • Types of communication Results within an organization will always depend on communication
     • Internal communication within the company
     • External with a person within the company and one who is outside
     • Upward communication serves as a feedback link
     • Top-down communication between bosses and subordinates
     • Horizontal communication is established between people of the same hierarchical level
     • Informal communication interpersonal relationships regardless of work

3. Effects Positive good news Neutrals don't matter Negatives I don't want to hear