SAB5#74_89_Quality_Process

SAB5#74_89_Quality_Process

1. Quality is defined as the degree to which the project fulfill requirements.

   • Grade refers to a general category or classification for a deliverable or resource that indicate common function, but variying technical specification.

2. Plan Quality Management

   • The process of identifiying quality requirements and /or standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements and/or standards

3. Perform Quality Assurance

   • The process of auditing the quality requirements and the results from quality control measurements to ensure that appropiate quality standards and operational definition are used

4. Control Quality

   • The process of monitoring and recording results of executing the quality activities to assess performance and recommended necessary changes

5. Quality theorists 1. Joseph Juran: Develope the 80/20 principle. 2. Edward Deming: He developed 14 points to total quality management and advocated the Plan-Do-Check-Act (PDCA) 3. Philip Crosby: He popularized the concept of the cost of poor quality and advocated "zero defects".