Effective Communication

Effective Communication

1. 1. Roles and values

   • ≠ Roles → ≠ People
     • Depending on the roles we expect different things from each one.
     • When we face a communication issue it is important to think: ''What is my role right now?''

2. 2. Boundaries

   • What are my boundaries and how do they change according to people?
     • Physical
     • Technological
     • Emotional
     • Having clear boundaries helps us to communicate what the issues might be.

3. 3. Communication gender differences

   • Sociological aspects
     • Cultural generalizations about communication
       • Women
         • Indirect communication to build rapport and relationships.
       • Men
         • Direct and systematic communication to solve problems.
       • Both have different communication goals.
         • To counteract gender differences:
           • Be clear / go to the point
           • Think about other's needs

4. 6. Speak assertively

   • Stand boundaries and explain the problem.
   • Use ''I statements'' instead of negative language to express your feelings.
   • Aks questions to know other's perspective.
   • Try to find a compromise/solution that satisfies both sides.
   • Share your boundaries and explain your discomfort and why.

5. 5. Conflic management

   • Try so SOLVE, not to win
   • Be empathetic
   • Know the opposite view
   • Be responsible

6. 4. Communication Styles

   • Interpersonal behaviour
     • Aggressive
       • People to get what the want and don't think about others
     • Assertive
       • Stand for their opinions but are also sensitive towards others
     • Passive
       • Easy to get along with but have problems to express themselves