DEMAND MANAGEMENT AND CUSTOMER SERVICE

DEMAND MANAGEMENT AND CUSTOMER SERVICE

1. Bibliografia : Suplly Chain Management. A logistics Perspective , 9th Edition. Authors: Coyle, Langley, Novack, Gibson, Editorial Cengage Pg 229-268

2. Outbound-To-Customer logistics Systems

3. Demand Management

4. Traditional Forecasting

   • Long Term Forecasting
     • MidRange Forecast
       • Short Term Forecasting

5. Collaborative Planning, forecasting Replenishment '

6. Order Fulfillment and Order Management

7. Order and Replenishment Cycles

8. Customer Service

9. Expected Cost of Stockouts

10. Channels of distribution

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