DHS CCITS - All data Subscribed @ Level1 for All enternity (Will there be a level difference?)

DHS CCITS - All data Subscribed @ Level1 for All enternity (Will there be a level difference?)

1. Notification to DSS of Approvals changes if any records status is changed.

   • Query Approvals
     • Update Approval Subscription to Level 2 is performed in case of IS Case
       • DHS Starts Sending Notification for Approvals and Enrolments.
         • If no change to Enrolment or then they wont send it. Either way.
         • IS Portal Staff Pick the Enrolment ID's and Perform Query Sessions
           • DHS Returns Session details based on Enrolment Id's
             • When Enrolment End date is reached notification will be back to Approval End date in DHS
               • What happens to Date Range after Update Enrolment Sub date is expired?
               • WILL Subscription from L2 ends and records go back to Level 1?
         • Update Enrolment Subscription is Fired to get data only for specific Enrolment dates
           • This will come below Query

2. Notification to DSS when Approval Status Changes

   • Query Approvals
     • DSS Support Staff Update Subscription to level 3 for DEX reporting
       • DSS Query for Subscription, Enrolment and Session - Batch Notification
         • Approval Subscription Ends ? - Level3 reverts to level 2 ?

3. Tier 2 Staff needs to Sync Data. Trigger points unclear

   • Query Approvals - Irrespective of levels
     • Support Staff Can Update Subscription to level 2 or level 3 for Future notificaiton
       • Support Staff ends subscription by Update Subscription to Level 1 when not interested?
         • Record goes back to level 1 when it reaches End Date
     • Query Enrolments L2 and L3
       • Query Sessions for L3

4. Service Provider

   • DOI Form (existing customer only)
     • FMW send the request to Siebel
       • Siebel Does a Query internally by providing Service Id / provider Id and get Org details
         • Prepopulate Org details in the Form
           • Form is submitted and it comes back to Siebel via FMW. What happens if they enter differen details like Bank account if its not existing in DHS?
             • End of DOI