Only a percentage of the general
population will buy your products It is a
good idea not to aim too widely with your
targets, to avoid spreading your
resources too thinly.
WHO IS YOUR CUSTOMER?
1) WHAT DO YOU KNOW ABOUT YOUR CUSTOMERS?
1) Who they are?
If you sell directly to individuals, find out your
customers' gender, age, marital status and occupation.
If you sell to other businesses,
2) What they do
If you sell directly to individuals, it's worth knowing their
occupations and interests. If you sell to other businesses, it
helps to have an understanding of what their business is
trying to achieve.
3) Why they buy it?
If you know why customers buy a product or service, it's
easier to match their needs to the benefits your business
can offer.
Asking them why they're buying or not
buying, what they may want to buy in the
future and asking what other needs they
have can give a valuable picture of what's
important to them.
Strong sales are driven by
emphasising the benefits that your
product or service brings to your
customers.
Conduct your own market research there
are many existing reports that can help
you build a picture of where your
customers' markets - and your business -
may be going
4) When they buy?
If you approach a customer just at the time they want
to buy, you will massively increase your chances of
success
5) How they buy?
Do they buy from a website or they prefer to buy face to face
6) How much money they have?
7) what makes them feel good buying?
If you know what makes them tick, you can serve them
in the way they prefer.
8) What they expect of you?
9) What they think about you?
3) THE CUSTOMER'S CURRENT SUPPLIER
potential customer is already buying something similar to your
product or service from someone else. Before you can sell to a
potential customer, you need to know:
who the customer's current supplier is?
if the customer is happy with their current supplier?
if buying from you would offer the customer
any benefits - and, if so, what those benefits
would be ?
2) WHY DO YOUR CUSTOMERS NEED YOU?
Every business needs a reason for their customers to buy
from them and not their competitors. This is called a Unique
Sales Proposition (USP). Your USP can be identified by
completing the phrase "Customers will buy from me
because my business is the only...