1.1 Can also e thought of as respect, acceptance, warmth or prizing (valuing the person). The carer demonstrates verbally and non-verbally that they accept the person as a
2.1 Is the idea of being 'in tune' with the service user. This means that the service user is being genuine with the service
user and is open and honest with them.
3.1 Is a characteristic which involves being able to perceive a situation from the service user's point of view.
Empathy can be thought of as the ability to enter someone else's private world and being sensitive to their
feelings and experiences. Understanding how another person is experiencing their situation is essential when
considering needs, care planning and strategies to meet needs.