Operations

Operations

1. Role

   • Strategic Role
     • Cost Leadership
     • Good/Service Differentiation
   • Goods/Services in Different Industries
   • Interdependence

2. Influences

   • Globalisation
   • Technology
   • Quality Expectations
   • Cost-Based Competition
   • Government Policies
   • Legal Regulation
   • Environmental Sustainability
   • Corporate Social Responsibility
     • Legal Compliance & Ethical Responsibility
     • Environmental Sustainability & Social Responsibility

3. Processes

   • Inputs
     • Transformed Resources
       • Materials
       • Information
       • Customers
     • Transforming Resources
       • Human Resources
       • Facilities
   • Transformation
     • Influences
       • Volume
       • Variety
       • Visibility
       • Variation in Demand
     • Sequencing & Scheduling
       • Gantt Charts
       • Critical Path Analysis
     • Technology
     • Task Design
     • Process Layout
     • Monitoring, Control & Improvement
   • Outputs
     • Customer Service
     • Warranties

4. Strategies

   • Performance Objectives
     • Quality
     • Speed
     • Dependability
     • Flexibility
     • Customisation
     • Cost
   • New Product/Service Design & Development
   • Supply Chain Management
     • Logistics
     • E-Commerce
     • Global Sourcing
   • Outsourcing
   • Technology
     • Leading Edge
     • Established
   • Inventory Management
     • Last-In-First-Out
     • First-In-First-Out
     • Just-In-Time
   • Quality Management
     • Control
     • Assurance
     • Improvement
   • Overcoming Resistance to Change
     • Financial Costs
     • Purchasing New Equipment
     • Redundancy Payments
     • Retraining
     • Reorganising Plant Layout
     • Inertia
   • Global Factors
     • Global Sourcing
     • Economies of Scale
     • Scanning & Learning
     • Research & Development