PATIENT EXPERIENCE SEPT 14

thehenster
Mind Map by thehenster, updated more than 1 year ago
thehenster
Created by thehenster over 5 years ago
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Mind Map on PATIENT EXPERIENCE SEPT 14, created by thehenster on 11/04/2014.
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PATIENT EXPERIENCE SEPT 14
1 They were all very special
2 Nursing Care was excellent
3 Perfect, wonderful
4 Very impressed with care
5 I was amazed with the quality of care
6 Professional with that all important human touch
7 All extremely friendly and caring
8 Staff were fantastic at all times
9 I have always felt the extra mile
10 ATTITUDE
10.1 It was ok but nothing special
10.2 Only 1 or 2 out of 8 nurses had a smiley face
10.3 Nurses could have knocked on the door before entering
10.4 staff were more aware of getting boxes ticked on their forms
10.5 Some nurses were very good however the bad ones made my stay horrible
11 ORGANISATION
11.1 Conflicting information given
11.2 No explanation offered for delay
11.3 Problems with room changes
11.4 No one seemed to be in charge
11.5 Porter given wrong room number
12 CONTACT/CALL BELL RESPONSE
12.1 I could not reach the call bell
12.2 I did not see anyone for 3 hours
12.3 I had to wait an hour before anyone came in
12.4 I felt abandoned, waiting for 20 minutes is unacceptable
13 DISCHARGE
13.1 I was left and had to ask when I could go home
13.2 I know its hard to predict but an idea of what time one would be discharged would help
13.3 Taking the venflon out as daughter pushed me down the corridoor
13.4 I was discharged with no information about my drugs
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