Mind map

Project Athena Life Cycle

Kyle Wright English

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Commissioning & Handover
- Handover
  - Once objective 1 is completed
    - Around 50% extra grocery client usage
    - Pass project onto Coop team
      - Official handover documents
        Closure documents
        Key timelines
        What they were
        What was the result?
        Positive
        If so, how and why?
        Negative
        Recommendations for Coop team to implement their processes
        Were they on time
        Di it increase quality?
        If so, how did it?
        If slow, did it affect the whole process?
        What did Stakeholders think?
        Updated Gantt Chart
        Updated Project plan
      - Team meeting to discuss overall project
  - Organise Stakeholder final meeting
    - Discuss overall meeting success
    - What went well?
      - Why did it go well?
      - How is the overall quality
    - Is there any further requirements?
    - Establish next steps?
      - Continue training?
        Who will do it after Kyle & Angus?
      - Stop training
        How will new members learn?
      - Stakeholder opinions
        Should the project be expanded to future knowledge sharing projects?
        Will this be used as a case study to implement business wide?
    - Link to plan?
      - Where did we divert?
        If so, why?
        Improve quality?
      - Update with changes
- Grocer Analytics closure
  - Create Closure documents
    - Key events
    - Key timelines
      - Where they successful?
      - Could they be improved?
      - Updated Gantt chart of the project
    - Overall key figures
      - 50% extra usage?
      - Questionnaire after training
      - Do Analytics feel more confident on the tool?
    - Recieve sign-off from key Stakeholders
      - Stan Thompson
        If not, why?
      - Total Grocery Analytics team
Implementation & Construction
- Monitoring Performance and quality measurements
  - Monitoring Performance
    - Gantt Chart
      - Key Milestones
        Year 1
        Training
        Number of sessions
        Number of associates upskilled
        Number of clients upskilled
        Questionairre
        Where is your knowledge before?
        Tailor the training sessions
        After
        What did you learn
        What helped the most?
        Do you feel more confident?
        Client
        Do they feel they have more insight
        Has Analytics supported?
      - Key dates
        Link to the Project Plan
        Find out where we are in the project
        Can we go faster?
        How effective is training dates
        Do these work with associates?
      - Weekly meetings
        spend part of meeting running through Gantt chart
        Up to date where we are
        How does the future of the project look?
        Will we continue to be up to date?
        If we are before schedule
        Highlight where we are
        will project finish faster?
        any support to further speed up the process?
        Will this effect the delievables?
        Core objectives
        Behind schedule?
        Why did we fall behind?
        What caused it?
        How will we rectify this?
        When will we be back on track?
        Will this effect the quality?
    - Project Plan
      - Keep up to date with project aims
        Link to Gantt chart
      - clarify objectives with all involved
        Clarify in weekly meetins
        set up weekly agendas
        standardise meeting points
        discuss updates weekly
        focusing on first obejctive
        Training numbers
        progress of training
        Supplier usage
        More than 50% very successful
        No change = no effect
        Decide if we should continue
      - weekly meetings to clarify progress
        Stakeholder opinion
        Implement new process
        implement based on stakeholder importance
        Continue with old if no objection
        Emails if before meeting
        Face-face conversations for urgent discussion
  - Quality measurements
    - Standardised set of objectives?
      - High quality required
        Number of standards
        SMART
        Stakeholders expect it
      - Make them aware with stakeholders
    - Link with Monitoring
      - Monitor quality
        Implement change if not acceptable
- Feedback and Communcation
  - Feedback
    - Crucial for improvements
      - Stakeholders may streamline process
        Involved ideas when relevant
        Implement improved process
        If Crucial, keep eye on their opinions
        Finish process faster
    - Negative feedback
      - Depending on stakeholder deal with appropriately
        If crucial prioritise
        If moderate - implement over time
        if minor, implement if no other stakeholder objects
      - Take on board and update stakeholders when done
        Links to communication
      - Provide explanation in closure
        Be implemented in future projects
        Stakeholders will respect input
  - Communication
    - Crucial to transfer informatition
      - Done through email
        Requests easy to pick out
        Least prefered
        Not personal
        Not super collaborative
        Not everyone responds to all emails
      - Face to face
        casual conversations
        Careful - could want work
        Could be seen as requesting work
        Make sure if someone if requesting, to write it down
        Clarify, do they want work?
      - Meetings
        Once a week
        Bi-weekly during training
        Prefered option
    - If issue starts?
      - Emergency meeting if critical
      - Keep updated with progress
      - Provide updates regularly to keep all in the loop
Concept & Intiation
- Project Scope
  - Objectives
    - 1. To increase Analytics’ understanding of AOD and what it can provide for their clients
      - Grocery Analytics objective (Kyle & Angus)
    - 2. To get more clients in Co-op to subscribe to AOD
      - Coop Loyalty
    - 3. To move the concept of AOD to other retailers in the UK
      - Coop Loyalty
      - UK Leadership team
  - Impacts & Benefits
    - Upskill Analytics
      - Provide better insights to clients
      - Strengthen client relations
    - Expand to new clients
      - further income from new clients
    - Future retailers
      - Expand the solution to future retailers = money
  - What is it?
    - AOD
      - Exclusive Coop Tool
      - Created by Nielsen
      - overl 100 clients
        30 of which are Nielsen clients
    - Lack of training
      - Employees are unsure of what it does
      - Little knowledge of the tool
        Analytics unaware on how to support clients
      - Training available for clients but not internally
- Stakeholder
  - Internal
    - Employees
      - Kyle Wright
        Project manager
        AOD Expert
        Pladis
        Grocery Analytics Appentice
      - Angus Gadsden
        AOD Expert
        Jordan's Ryvita
        Client Manager
        Project Manager
      - Grocery Analytics
        Work with over 30 clients
        40 team members
        Busy team - onsite once a week
    - Managers
      - Stanley Thompson
        Head of Grocery Analytics
        Support on organising training
    - Leadership team
      - Paul Walker
        MD UK
        Sign-off
        Key to AOD Expansion
      - Nadine Hatten
        Retailer services
        Have conversation with retailers
  - External
    - Manufacturers
      - better insights
      - purchase into AOD
    - Retailers
      - Future loyalty expansion
      - keeping an eye on progress
- Resources
  - Expert Knowledge
    - Ex-Coop Loyalty Team members
      - Small team so little ex-members remaining
        2 ex-coop client teams
        Kyle Wright Project Manager
        Level 6 Apprentice
        Worked in Coop team for 1 year
        Very experienced in AOD
        Angus Gadsden Project Manager
        Client manager in Analytics
        Worked in Coop team for 6 months
        Experienced in AOD
      - Very experienced with the tool
        Current Coop team have 3 memebers
        Rosie Tapping
        Client Manager
        Worked in team for 1.5 years
        Isaiah Samuels
        New to the business
        Level 6 apprentice
        2 months of experience
        Millie Judd
        Level 6 Apprentice
        2 months in the team
    - AOD Super-users (Use it alot)
      - Attend Training Sessions
      - Test around with the tool
  - Time
    - Knowledge based
      - Can vary for different individuals on how quickly they understand the training
      - Needs to be reinforced to cement learning
      - Varying learning types - cater to all
    - Analytics very busy - required common time
  - Technology
    - AOD = Online tool
      - Internet Access
        Nielsen Wifi fast - capable of training many individuals at once
      - Need account access
        Requires account request + business justification
        Internal easily able to justify as clients use the tool
      - Laptop needed for training
        Trainees will follow along with trainer
- Comparable Initiatives
  - Center of Excellence
    - Knowledge sharing
      - Champions of each area within business
      - Quick access to learn new skills
      - Online hub
        access through Google
    - Currently in implementation stage
      - Signed off by management
    - Upskilling associate
    - Core resources
      - knowledge
        people share their understanding
        Experts in each area
      - Time
        Implementation date unknown
        Long term project
Design & Development
- Approval Requirements
  - Standardised set of objectives
    - Share with stakeholders
      - Accept project criteria
    - Understand why I am doing this
  - Stan will sign off
- Project Plan
  - Strongly linked to objectives and aims
    - See Initiation & Concept
  - Aims
    - Expand Analytics AOD knowledge
- Risk Plan
  - Establish likelihood of risks occuring
    - Not many from knowledge sharing
    - Members forget
    - Members don't learn the training
    - Linked to assignment 2
- Milestones
  - Gantt Chart
    - Training organisation
      - When will it start?
        3 months into process
        Lasting 3 months
        Client managers very busy
        Very few common days in the office
      - How many in one session?
        maximum 10
        two trainers
      - Kyle & Angus trainers
        Coop team if needed
        Small team so very busy
        Use their time wisely
    - Key dates
      - Year 1 - training
        50% more usage
        Questionairre
        Gauge current knowledge
      - Year 2 - Coop expansion
        New clients
        Retain current clients
      - Year 3 - retail expansion
- Management Techniques
  - Linked to Gantt Chart
    - Key dates & events
      - Training
      - questionnairre
      - closing the 1st objective
  - Intervine if missing key dates
  - Key for 1st year
    - Key contact Kyle Wright

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Description: Mind Map on Project Athena Life Cycle, created by Kyle Wright on 29/11/2018.
Created by: Kyle Wright
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