Mind map

Nonverbal Messages

Phyllis Nguan English

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Nonverbal Messages

Principles of Nonverbal Communication
- Nonverbal messages Interact with Verbal Messages
  - Accent
  - Complement
  - Contradict
  - Control
  - Repeat
  - Substitute
- Nonverbal messages can help Manage Impressions
  - To hide faults
  - To be followed
  - To confirm self-image & to communicate it to others
  - To excuse failure
  - To believed
  - To be liked
  - To secure help
- Nonverbal messages help Form Relationships
- Nonverbal messages Structure Conversation
- Nonverbal messages can Influence & Deceive
- Nonverbal messages are Crucial for Expressing Emotions
Channels of Nonverbal Communication
- Body Gestures
  - Emblems
  - Illustrators
  - Affect Displays
  - Regulators
  - Adaptors
    - Self-Adaptors
    - Alter-Adaptors
    - Object-adaptors
  - Gestures & Culture
  - Body appearance
- Facial Communication
  - Facial Feedback
    - Facial feedback hypothesis
  - Facial Management
    - Intensify
    - Deintensify
    - Neutralise
    - Mask
    - Simulate
  - Cultural & Facial communication
- Eye Communication
  - Eye contact
    - Functions:
      - To monitor feedback
      - To secure attention
      - To regulate the conversation
      - To signal the nature of the relationship
        "Tie signs"
      - To signal status
      - To compensate for physical distance
  - Eye avoidance
    - Eg. Civil inattention
  - Pupil dilation
- Touch Communication
  - Meanings of touch
    - Playfulness
    - Control
    - Positive emotions
    - Task-related
    - Ritual
  - Touch avoidance
- Paralanguage
  - Paralanguage & People Perception
    - Impressions formed
  - Paralanguage & Persuasion
    - Rate of speech
- Spatial Messages and Territoriality
  - 4 Proxemic Distances
    - Intimate
    - Personal
    - Social
    - Public
  - Territoriality
    - 3 types:
      - Primary
        Home field advantage
        Markers
        Central
        Boundary
        Ear
      - Secondary
      - Public
    - In resisting enchroachment:
      - Withdrawal
      - Turf defense
      - Insulation
      - Linguistic collusion
- Artifactual Communication
  - Space decoration
  - Colour communication
  - Clothing & Body Adornment
  - Scent
    - To attract others
    - To aid taste
    - To aid memory
    - To create an image
- Temporal Communication
  - Formal & Informal time
  - Monochronism & Polychronism
  - Social clock
- Silence
  - The functions of silence
    - To provide time to think
    - To hurt
    - To prevent communication
    - To respond to personal anxiety
    - To communicate emotions
    - To achieve specific effects
    - To say nothing
  - The spiral of silence
Nonverbal Communication Competence
- Decoding Nonverbal Messages
  - Suggestions
    - Mindfully seek alternative judgements
    - Be tentative
    - Take into consideration multiple channels of msg
    - Consider the possibility of being incorrect
    - Interpret judgements & conclusions against a cultural conext
- Encoding nonverbal messages
  - Suggestions:
    - identify & think mindfully about choices available for communicaiton
    - Keep consistency with verbal messages
    - Monitor with same care for verbal messages
    - Avoid extremes & monotony
    - Take the situation into consideration
    - Maintain eye contact
    - Avoid using certain adaptors
    - Be careful of touching
    - Avoid strong cologne/perfume

Information

Description: Mind Map on Nonverbal Messages, created by Phyllis Nguan on 11/11/2014.
Created by: Phyllis Nguan
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