Mind map

CMNS 333 CONFLICT & COMMUNICATION

meghan.mcarthur English

Map content

CONFLICT & CONTROL
- transmission of messages for the purpose of control
  - propoganda
    - (us vs. them)
  - news
  - policy
  - policy/how to control the other
  - control of the internet
- ritualized messages
  - purpose: to maintain society in time
    - representation of shared beliefs
  - propoganda
    - who we are vs. other
  - news
    - solidifying beliefs
  - policy
    - maintaining our way of life
- conflict
  - socially constructed
CONFLICT & CONFLICT MANAGEMENT
- how it was studied
  - empirical scholars
    - manipulatable behaviours
    - observable behaviours
    - explainable behaviours
  - humanistic/sociological scholars
    - subjective experience
      - growth of critical theory
  - subjective
    - cognitions
    - systems interaction
    - symbolic interpretation
    - critical theory
      - How conflict enters into the production and reproduction of social structures
  - communications
    - quantitative
      - goal entails prediction & description
      - Assumes conflict is “thing”
        measured and manipulated
      - example: Sulfaro and Crislip’s (1997) study of Americans’ perception of foreign policy threats
        "least hostile" - "most hostile"
      - phenomonological
        group/social interactions
        social construction
        norms
      - critical & cultural studies
        conflict is embedded in a society’s power structures (economic, social, cultural, ideological)
- theory
  - Sociopsychological
    - individual as social being
    - set characteristic
    - traits
    - High Conflict People (HCP)
    - brains are wired to connect with oothers
    - 3 BIG BRAIN INFLUENCES ON IPC
      - “Low” and “High” road responses
      - Mirror neurons
      - Neuroplacticity
  - Sociocultural
    - Symbolic Interaction
      - Mind, self and society
    - Identity management - how we wish others to see us
    - Face management
  - Critical/ Cultural Studies
    - Concerned with the “consumption” of culture
    - Representation - how things appear to be in the “real world”
    - Social Darwinism
  - Political/Legal, Diplomacy, Peace Studies
    - Reconciliation Commissions
    - International Relations
      - EX. THE U.N
    - Political Interventions
    - International Law
INTERPERSONAL CONFLICT
- components of conflict
  - behavioral
    - actions or absence of action that creates ill feelings
  - cognitive component
    - disagreement that shows differences of groups
  - affective
    - negative emotional states of parties
- types of conflict
  - Constructive or Productive Conflict
    - focus on solutions
  - Destructive or Nonproductive Conflict
    - agression
    - win oriented
- communication spirals
  - actions of each person in a relationship increasingly magnify those of the other
  - Can be positive or negative
  - Each person’s actions contribute to the overall dynamic
  - Symmetrical – parties keep doing the same thing
  - TYPES
    - Generative Spirals
      - promotes positive feelings
        builds on behaviour
    - Degenerative Spirals
      - induce negative feelings
        more distance
- impacts
  - cost
    - emotional, economic, physical health, relationships, career, family well-being, productivity, long term goals
  - Benefits
    - opportunity to asses relationship
- Addressing self interest and cognitive dissonance
  - Cognitive Reappraisal
    - emotional regulation
      - changing how we react to an emotional response by reinterpreting the meaning of the emotional response
    - 2 parts
      - recognition
      - reinterpretation
MANAGING DIFFICULT CONVERSATIONS:Emotions and Conflict Competence
- hurtful messages examples
  - advice
  - directive
  - evalutation
  - joke
- the Vangelisti Study findings
  - Romantic msgs were also extremely hurtful
  - Personal/ Individual msg. least hurtful
  - No evidence that time healed all wounds
  - Dilemma created by the hurtful comment
  - Cognitive work as the “hurt” party - Explaining the intent of the accuser
    - “they didn’t mean to be hurtful”
- Dealing with the hurt, anger, frustration, etc
  - Byron Kelly’s Approach to Cognitive Reappraisal
    - Four Questions and Turn-around
    - Judge your Neighbour
      - worksheet
    - Find a “truth” that works
  - basic principles
    - 1.Notice when your thoughts argue with reality
      - example: "People should be kinder "
    - 2.Stay in your own business
      - Much of our stress comes from worrying about problems that aren’t ours to control, like what other people should be doing
      - Three types of business: Yours, Mine and the Creator’s
    - 3.Meet your thoughts with understanding
      - Don’t let them snowball into a “story” that has no basis in reality
    - 4.Be aware of your “stories”
      - Search for one that is more true…
- Coping with your hot buttons
  - Understand the role of fear in our responses in conflict situations
  - Centering
  - Mindfulness
  - Core Concerns Approach
    - Appreciation
    - Affiliation
    - Autonomy
    - Status
    - role
ORGANIZATION AND GROUP CONFLICT
- Organizational Conflict
  - Expressed struggle or disagreement between and among people who work together to achieve common goals
  - three approaches
    - Instrumental
      - Looks at what activities are involved to achieve our goals and manage conflict
    - Developmental
      - challenges that arise through the key phases in the group’s development
    - Political
      - dominant and subordinate groups and how they interact to create or mitigate change.
- what do group members need?
  - Core Concerns
    - Appreciation, Affiliation, Autonomy, Status, Role
    - Values respected
    - Power & influence
    - Economic
    - economic
    - Interpersonal
    - organizational
    - environmental
- types of control using conflict
  - Vertical Control
    - top down approach
  - Concertive Control or Horizontal
- workplace bullying
  - Distinguished by four specific features
    - intensity
    - repetition
    - duration
    - power disparity
- types of control
  - Pluralistic Approaches
    - Informal groups, cliques or alliances
    - Balance of constructive and disruptive
    - Differences in power and status
    - Concerns expressed covertly and overtly; long and short term goals
NEGOTIATION & MEDIATION
- negotiation
  - needs prep and planning
  - BATNA
    - Best Alternative to Negotiated Agreement
      - invent
      - conver
      - select
  - opening talks
  - discussion
    - includes body langauge
  - non-verbal tactic: anchoring
  - agreement
- mediation
  - Offers nonadversarial alternative solutions and helps draft final settlement
  - arbitration
    - third party neutral
  - barganing
- Framework Agreement
  - provide standards that help define what constitutes a fair agreement.
ENVIRONMENTAL CONFLICT
- risk communicaTION
  - interactive process of exchange about how to best assess and manage risk that includes individuals, interest groups, regulators, and institutions.
  - heuristical errors
  - usually result of public outrage
  - public involvement
- PR approaches BAD vs. GOOD
CULTURE AND INTERNATIONAL CONFLICT
- Cross Cultural Conflict
  - Symbolic Interactionalism
  - safe space
    - defensive communication
    - Defensive Listening
    - Defensive Interactional climates
    - place where anyone can relax and be fully self-expressed, without fear of being made to feel uncomfortable
  - culture
    - The social production and reproduction of sense, meaning, and consciousness through symbols
  - intractable conflicts
    - power over powerless
  - conflict resolution abroad
    - Use of an intermediary or respected third party

Information

Description: Mind Map on CMNS 333 CONFLICT & COMMUNICATION, created by meghan.mcarthur on 30/01/2015.
Created by: meghan.mcarthur
Views: 0
Rating

CMNS 333 CONFLICT & COMMUNICATION

Map content

Information

Feedback

What do you think of the new look?