How to improve my communication

How to improve my communication

1. Each persons are different

   • Think filter
     • Changing
     • Stable
     • Evolving
   • From me
     • To my interlocutor

2. Perception VS reality

   • ex : one glass
   • The king and the cathedral
   • Job vs reality
   • Assuming VS asking

3. Come prepare to listen and then speak

   • Right Mindset
     • Open minded
     • Thing positive
   • Right Attitude
     • Smile
     • Take note
     • Gesture
     • Silence
     • Prepare

4. Language is plurial

   • Non Verbal
     • tone
     • Body Language
     • Information
   • Questions
     • Open
       • Ascending (why)
       • Descending (H,W)
     • close

5. How to deal with objections (PACT)

   • Pause
   • Ackowledge
   • Clarify
   • Treat

6. Master the Silence