Interpersonal Skills Mindmap Week 3

Interpersonal Skills Mindmap Week 3

1. Channels of NVC

   • Face
     • *Happiness, *Surprise, *Fear, *Anger, *Sadness, *Disgust, *Contempt, *Interest, *Bewilderment & *Determination
     • Some facial expressions:
       • Biologically determined, universal, learned across similar cultures
         • Cross-cultural similarity in first 6
   • Eyes
     • To: *monitor feedback, *secure attention, *regulate the conversation, *signal the nature of the rshp, *signal status & *aggression, *compensate for physical distance
   • Touch
     • *Positive emotion, *Playfulness, *Control, *Rituals, Tasks
   • Proxemics (spatial messages)
     • *Intimate, *Personal, *Social, *Public
   • Distance influences
     • *Gender *Age *Personality *Familiarity *Culture
     • Protection theory
     • Equilibrium theory
     • Expectancy violation theory

2. How to modify emotional expression

   • *Intensify, *De-intensify, *Neutralise, *Mask, *Simulate

3. Listening

   • Mutal transaction model
   • Factors affecting listening
     • Receiver:
       • *Capacity to understand, *Motivation and needs, *Concentration techniques, Fatigue, *Disposition/mood, *Past experiences
         • Prejudgements or innaccurate perceptions: * stereotypes * self-fulfilling prophecies * first impressions * implicit theories * attribution errors
     • Sender:
       • *Status *Credibility *Speech rate *Speech delivery *Emotional state *Attractiveness & haloeffect *Meaning/jargon/semantics *Group membership & stereotypes
     • Message:
       • *Wording *Significance *Complexity
     • Context
       • *Ventalation *B'grd noise *Seating *Privacy *Culture

4. Active listening skills

   • Following Skills
     • DIME: *Door openers (or brief invitations to continue) *Infrequent and open questions *Minimal encouragers (or minimal responses) *Empathic silence