Human and Public Relations

Human and Public Relations

1. Proxemics

   • Is the study of space and how we use it, how makes us feel more or less comfortable. There are four kinds of distance that people generally use in communication.
     • Public Space: Is the space that characterize how close we sit or stand to someone, like a public speaker. If you're listening to a professor, you are probably about 12-25 feet away.
     • Intimate Space: In this case, you're probably less than a foot away and you might even be touching the other person. This is the space you're in with a romantic partner.
     • Personal Space: You're probably about 1-4 feet away from someone. This is reserved for talking to friends or family.
     • Social Space: Means we're getting closer, about 4-12 feet away.
   • Personal Space at work
     • Observing in the office is important to maintaining professionalism. However, after working with people for years and getting to know them, these lines may have become blurred.
       • Work Policies
         • Be aware of company policies regarding relationships with coworkers.
           • Physical Contact
             • Only step into someone's workspace if you know you are welcome.
         • Don't assume your relationship with a coworker or supervisor is personal.
           • Work Area
             • Save personal conversations for the lunch break or after hours.
         • Avoid familiar gestures.
           • Privacy
             • Air Space

2. Human Values

   • Values: Are standards and beliefs that give meaning to our people and continuously driving us achieving our corporate goals.
     • Cultural Values: Like the practice your faith and customs are principles that sustain connections with your cultural roots.
       • Work Values: Are principles that guide your behavior in professional contexts.
     • Personal Values: Are principles that define you as an individual.
       • Social Values: Are principles that indicate how you realty meaningfully to others in social situations.
   • Organization Values: The description of the value could be something like "we recognize that to days highly competitive market providing excellent service is not sufficient to satisfy customer and ensure their loyalty"
   • Processes Values: It is fundamental principles and beliefs that guide a community to drive a process.
   • Customer Service: Is the provision of service to customers before, during and after a purchase.

3. International Relations

   • The study and practice of international relations is interdisciplinary in nature, blending the fields of economics, history, and political science.
     • Diplomacy: Is the means by which States throughout the world conduct their affairs in ways to ensure peaceful relations.
       • Consulate: Consular posts are establishes by on State in another State whit which it wishes to maintain consular relations
         • Embassy: Referring both to the staff appointed by a State to carry out diplomatic functions in another State and to the premises in which this staff works.
       • Consular Protection: Enables a Sate the rights of its citizens abroad.
         • Is a person's identity or sense of belonging to one state or to one nation.

4. Understanding Conflict

   • Understanding is a process that involves people disagreeing. Everyone knows what it is, but understanding its causes and how to treat it is much more challenging
     • Types of conflict
       • Intrapersonal conflict: Arises within a person a person. For example, when you're uncertain about what is expected or wanted.
       • Intergroup conflict: Is conflict that takes place among different groups, Types of groups may include different departments, employee unions, or management in a company or competing companies that supply the same customers.
       • Interpersonal conflict: Is among individuals such as coworkers, a manager and an employee.

5. Interpersonal and Social Skills for the

   • We all learned socialization skills at an early age. Before we could even talk we were learning socialization skills from the caregivers around us. In the workplace, you will work with many people every day. Strong interpersonal skills will enable you talk to and work with all types of people. Interpersonal skills also help you to develop relationships with people.
     • Here are seven interpersonal skills tips that will help you develop strong relationships and get along great with people in the workplace.
       • 6. Appropriate contact: The way you act toward people at work will determine whether or not they feel comfortable around you. Start by always standing an appropriate distance away from the person with whom you are talking.
         • 7. Active Listening: Means you are fully engaged while listening someone talk. You're completely focused on the person speaking.
       • 1. Managing Relationships: Good relationships will help you get along well with people and help you to do your job better
         • 2. Understanding the feelings of others: The ability to understand and relate to the feelings of others is called empathy. When you have empathy, people feel that you understand them and how they feel.
       • 3.Cooperating with others: Working well with others, is an important part of interpersonal skills in the workplace. The entire team has the same goal; that goal is to help the company be successful.
         • 4.Having a Great Attitude: A great attitude will help you cope with pressure and stress as well as help you be more flexible in your job.
           • 5.Showing respect: When you show respect for others in the workplace, people will show respect for you.

6. Public Relations

   • Is a strategic communication process that builds mutually beneficial relationships between organizations and their publics. Is the idea of creating coverage for clients for free, rather than marketing or advertising.
     • Tools used in media relations
       • Press kits: Include written material about the organization and its top people.
         • Audio Releases: Are prerecorded messages distributed to various media channels.
           • Matte Releases: Small local newspaper accept articles written by organizations when they not have sufficient articles or stories to publish.
             • Website Press Room: Public relations experts promote their organization through online press rooms
               • Media Tour: Public relations experts publicize their organization through media tour where key people of the organization travel to important places and promote their products through various interviews to media people.
       • Newsletters: Are nothing but publications which are distributed on a regular basis (monthly, quarterly) among target audiences.
         • Events/Functions: Public relations experts organize special events, to target their organization among them
           • Speaking Engagement: One of indirect ways of publicizing an organization is through interacting with potential customers and target audience
             • Employee interactions on a regular basis: It is really essential for employers to stay in constant touch with employees and keep them abreast with the latest developments and happenings within the organization and its products.
               • Charity/ Corporate social responsibility: Public relations experts engage in various social and charitable activities to publicize their organization and its products.
   • General characteristics
     • 1.Making something appear better than it is. 2.Reactive PR must react or respond to a public relations issue or problem. 3.Includes employee, investor, community, public, lobbying and social relations. 4.Is practiced worldwide-especially in emerging , markets and developing countries
   • Public Relation Code of Ethics
     • The Public Relation Student Society of America has established a set of fundamental guidelines. These values are:
       • Advocacy: Serving the public interest by acting as responsible advocates for the clientele.
         • Honesty: Standing by the truth and accuracy of all facts in the case and advancing those statement to the public.
           • Expertise: To become and stay informed of the specialized knowledge needed in the field of Public Relations.
             • Independence: Provide unbiased work to those that are represented while being accountable for all actions.
               • Loyalty: Stay devoted to the client while remembering that there is a duty to still serve the public interest.
                 • Fairness: Honorably conduct business with any and all clients, employers, competitors, peers, vendors, media and general public.

7. Human Relations

   • Human Relations, Technology and Globalization
     • Technology has allowed us to do this: e-mail, Skype, and instant message, to name a few. The impact on human relations is obvious-there is less face-to-face interactions and more interactions using technology.
   • We can define human relations as relations with or between people, particularly in a workplace or professional setting. Of the top ten reasons people are fired, several reasons relate back to lack of human relations skills. Another reason to develop good relationships with others relates to your own personal happiness.
   • Personality an Attitude
     • Personality
       • Our personality is defined as a set of traits that can explain or predict a person's behavior in a variety of situations. Is a set of characteristics that reflect the way we relate to one another at work. The environmental and education experiences can create positive or negative associations, which result in how we feel about any situation that occurs in our lives. Our values help determine our personality
     • Attitude
       • Our attitudes are favorable or unfavorable opinions toward people, things, or situations. Many things affected our attitudes, including the environment we were brought up in and our individual experiences. The important thing to remember about attitudes is that they can change over time, but usually some sort of positive experience needs to occur for our attitudes to change dramatically for the better
         • How You Enter:
           • This is the first piece of your attitude: it is what you expect below something happens
         • How You Live through It
           • The second piece of your attitude is the way in which you gauge progress
         • How You Exit
           • The last role your attitude plays happens at the end of a situation or experience. At this point, your attitude affects the way you sum things up.
         • Improve Your Attitude
           • 1. When you wake up in the morning, decide you are going to have an excellent day.
             • 2. Be conscious of your negative thoughts. Analyze why you had a negative thought about a specific situation.
               • 3. Try to avoid negative thinking.