26043453
Description
Mind Map by Victor Reyes Soberano, updated more than 1 year ago
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Created by Victor Reyes Soberano
over 3 years ago
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Communication
- What’s
communication
- communication is a
phenomenon inherent
to the relationship
that living beings
maintain when they
are in a group.
- communication is a
phenomenon inherent
to the relationship
that living beings
maintain when they
are in a group.
- What communication in
the business context
- Business or corporate
communication is one
that is carried out in
an organized way by a
company
- Business or corporate
communication is one
that is carried out in
an organized way by a
company
- Channels in Organizational
communication - How
information flows
- In an organization,
information flows
forward, backward,
and sideways.
- In an organization,
information flows
forward, backward,
and sideways.
- Vertical communication channels
- information that takes place
between people or workers of
different hierarchical levels.
- information that takes place
between people or workers of
different hierarchical levels.
- Downward Communication
- Communication that flows from one
level of a group or organization to a
lower level is called downward
communication.
- Communication that flows from one
level of a group or organization to a
lower level is called downward
communication.
- Upward Communication
- Upward communication occurs
when information flows up
through the hierarchy of the
company, from subordinates to
superiors.
- Upward communication occurs
when information flows up
through the hierarchy of the
company, from subordinates to
superiors.
- Lateral communication:
Formal and Informal
- Formal communication This
first type of effective
communication tries to
establish an exchange of
messages between two
parties in a formal
environment.
- Formal communication This
first type of effective
communication tries to
establish an exchange of
messages between two
parties in a formal
environment.
- Diagonal - downwards communication
- Diagonal communication
refers to contacts with people
of higher or lower level in
other departments.
- Diagonal communication
refers to contacts with people
of higher or lower level in
other departments.
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