Business Administration and Job Roles

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Cambridge IGCSE ict (Chapter 3 Business administration and job roles) Mind Map on Business Administration and Job Roles, created by jamesboylan_28 on 08/10/2013.
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Mind Map by jamesboylan_28, updated more than 1 year ago
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Created by jamesboylan_28 over 10 years ago
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Business Administration and Job Roles
  1. what is administration
    1. what does administration involve
      1. administration involves the storing, processing, retrieving and spreading or disseminating (passing on) information.
    2. What are job roles
      1. Within each large organisation there are a number of job roles, such as mangers, supervisors and operatives.
        1. The task of the supervisors is to ensure that the operatives or workers follow instructions and perform tasks diligently.
          1. Mangers are generally responsible for the decision making in the organisation and they pass on the instructions to the supervisors.
        2. Main Business Function
          1. Human Resources, Finance, Sales and Marketing, Production(if its a manufacturing business), Customer Service, and Research and Development.
            1. Research and Development
              1. for the business to survive there needs to be some with a responsibility for research and development. without improvements to products and services, competitors will eventually produce better products or give an improved service.
              2. Human Resources
                1. Is the department concerned with the management of people.
                2. Finance
                  1. Is the department concerned with keeping an accurate record of the movement of money within the business predicting financial profits and losses,
                  2. Customer Services
                    1. Customer service are concerned with keeping the customers happy.
                    2. Sale and Marketing
                      1. Are concerned with achieving the target for sales of the products or services.
                      2. Production
                        1. In businesses that makes goods there will be a production function which is responsible for the product being made to a standard quality in a safe and efficient manner.
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