Culture, Values, Mission & Vision

1. Training documents
2. System Links
   1. Job Role Specific
3. Useful Information
4. Policy & Procedure guidelines
5. Timescales - Auto Update

1. Our Department
   1. Job Roles & Vacancies
   2. Tesco Times
   3. Blogs
      1. Operations
      2. Management
      3. Agent
      4. Revenue / Financials
   4. TBay
   5. Events Calendar
   6. Org Chart
   7. Awards & Recognition
   8. Achievements & Next Steps
2. Client
   1. Product Launches
   2. Process Changes
   3. News
3. Forum
   1. FAQ
   2. Q&A
   3. Trends
   4. Feedback
   5. Department level chatter

Annotations:

• To help agents understand more about the company and the bigger picture...

1. Financials
2. CEO Message
3. Vision
4. News
5. Where are we heading?

1. IT Service Desk
2. HR
3. Payroll
4. Planning
5. Holiday

1. Photo
2. Bio
3. Blog Spot
4. Simplistic overview of the individual