28990224
Description
Mind Map by Jisset yurley Rincón García, updated more than 1 year ago
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Created by Jisset yurley Rincón García
about 3 years ago
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Types of clients
- Distrustful customer
- characteristic
- doubt everything and everyone
- reject even the most logical
arguments
- doubt everything and everyone
- Situations
- When you think you have been given
incomplete information
- When you think you have been given
incomplete information
- Treatment
- Ask you questions
- Ask you questions
- characteristic
- Controversial customer
- characteristic
- Provoke discussion
- Be suspicious of the
solutions offered
- Provoke discussion
- Situations
- When we waste your time with
waiting or delays
- When we waste your time with
waiting or delays
- Treatment
- Listen to your complaints carefully and
without interruption
- Listen to your complaints carefully and
without interruption
- characteristic
- Know-it-all customer
- characteristic
- You think you know everything
- He is very proud and wants to
impose himself
- You think you know everything
- Situations
- In critical situations
- In critical situations
- Treatment
- Do not take away the reason
or argue
- Do not take away the reason
or argue
- characteristic
- Thorough customer
- characteristic
- Know what you want and look for
- Use few words
- Know what you want and look for
- Situations
- Situations beyond your control
- Situations beyond your control
- Treatment
- Show seriousness and interest
- Show seriousness and interest
- characteristic
- talkative customer
- characteristic
- : Friendly, talkative, smiling, of those who
extrude in their explanations and even
repeat the speech
- Apparent security
- : Friendly, talkative, smiling, of those who
extrude in their explanations and even
repeat the speech
- Situations
- When they are treated with much
preference, it can make us lose much
more time than necessary in a visit
- When they are treated with much
preference, it can make us lose much
more time than necessary in a visit
- Treatment
- Be nice but keep your distance
- Be nice but keep your distance
- characteristic
- Indecisive customer
- characteristic
- Shy and insecure
- It is difficult for them to decide
- Shy and insecure
- Situations
- When you have multiple options to choose from
- When you have multiple options to choose from
- Treatment
- You need more dedication than another
client
- You need more dedication than another
client
- characteristic
- Impulsive customer
- characteristic
- You continually change your mind
- He is impatient, superficial and
emotional
- You continually change your mind
- Situations
- In situations that make you think
- In situations that make you think
- Treatment
- Argue briefly and concisely
- Argue briefly and concisely
- characteristic
- Rude customer
- characteristic
- Permanent bad mood
- Discuss with ease
- Permanent bad mood
- Situations
- Before any point of view different
from yours
- Before any point of view different
from yours
- Treatment
- Be courteous, whatever you say (remember the
assertive attitude)
- Be courteous, whatever you say (remember the
assertive attitude)
- characteristic
Media attachments
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