FedEx Information Systems

FedEx Information Systems

1. Transaction Process System

   • Keep track of details such as weight & volume
     • Each package weight is unknown and planes are often not fully loaded or overloaded, causing inefficiency.
     • With the weight of the packages, transport can be fully utilized and delivered efficiently.
   • Determine price per item
     • Receptionist are unable to answer the customers about the price.
     • Customers can know the price of their package on the spot.
   • Help locate item's destination
     • Customers are unable to know where their package is currently at and cannot gauge the arrival of it.
     • Customers can easily access the location of their parcels.

2. Management Information System

   • Monitor item's status
     • Customers have no clue as to where their package is
     • Customer are able to know where their package is in real time.
   • Coordinate transport
     • Delivery line is interrupted and transport is left to deliver nothing.
     • Delivery line is interrupted and transport is re-coordinated to deliver other packages.

3. Decision Support System

   • Analyze business data
     • Packages go missing or deliveries are delayed. No follow-up provided.
     • Packages go missing or deliveries are delayed. DSS provide the information required for decision-making.

4. Customer Relationship Management System

   • Manage business interactions with current & future customers
     • Customers only fill up service satisfaction forms.
     • Provide information to make sure business processes are in line with customers' expectations.
   • Organize, automate & synchronize
     • All feedback are hard copied and overlooked.
     • Customer's feedback are easily accessible and organized to categories.

5. Knowledge Management System

   • Stores & retrieves knowledge
     • Business sticks to old traditions and does not develop any new ideas.
     • Able to find more ideas such as effective ways to package the goods and deliver them at a faster and cheaper way.

6. Enterprise System

   • Support business processes & information flow.
     • Information between functional areas take time to be communicated.
     • Integrated system allows communication to be smooth. Allowing faster decision-making & faster follow-ups.

7. Executive Support System

   • Turn business data into reports
     • Managers go through piles of data to find out what they need. Waste lots of time and effort.
     • Managers can quickly at a glance learn about the financial statuses, staff, schedules and more through the reports.