DELIVERING AT PACE

Natalie West
Mind Map by Natalie West, updated more than 1 year ago
Natalie West
Created by Natalie West about 6 years ago
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DAP

Resource summary

DELIVERING AT PACE
  1. QUALITY RESULTS POOR NEGATIVELY IMPACTING KPI'S
    1. VOLUNTEERED TO MAKE IMPROVEMENTS, 2.0% AIM
      1. RESEARCHED WHAT WAS CONTRIBUTING TO POOR RESULTS
        1. IDENTIFIED COMMON TRENDS WITH LOCATING GUIDANCE THROUGH TEAM DISCUSSIONS/QSC
          1. MET WITH SMT/QSC HIGHLIGHTING ISSUES THAT COULD BE IMPROVED QUICKLY
            1. UTILIZED BUZZ SESSIONS DISCUSSED GUIDANCE SUBJECT TO CHANGE AND ISSUED ELECTRONIC HELPCARD WITH HYPERLINKS
              1. REVIEWED FEEDBACK GIVEN AND ORGANIZED SWEEP UP SESSIONS FOR LARGER CONTRIBUTION
                1. EMAIL NON-URGENT QUERIES AND LIASON WITH CENTRAL GUIDANCE TEAM TO GET DETAILED ANSWERS FOR OTHERS
                  1. SHADOWING TO OBSERVE USING GUIDANCE EFFECTIVELY
          2. PROPOSED ACTION PLAN WITH LONGER TERM SOLUTIONS WHILST ANTICIPATING POTENTIAL CHALLENGES
            1. IMPROVEMENT FROM 96.70% TO 98.72% = 2.02% IMPROVEMENT EXCEEDING TARGETS
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