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Counselling_1

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Counselling mindmap
sugarbunnie_97
Mind Map by sugarbunnie_97, updated more than 1 year ago More Less
sugarbunnie_97
Created by sugarbunnie_97 over 8 years ago
sugarbunnie_97
Copied by sugarbunnie_97 over 8 years ago
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Resource summary

Counselling
  1. Used for Internal and External problems
    1. Internal problems
      1. Personality clashes with colleagues
        1. Unfair treatment from boss
          1. Company issues
          2. External problems
            1. Family
              1. Finance
                1. Health
                  1. Gambling and drug
                2. Counselling Process
                  1. Step 1: Develop rapport
                    1. Step 2: Defining the problem
                      1. Step 3: Goal setting
                        1. Step 4: Deciding on Action Plan
                          1. Step 5: Evaluation and Follow-Up
                          2. Counselling Skills
                            1. Listening Skills
                              1. Observing and Interpreting Body Language
                                1. Questioning Skills
                                  1. Paraphrasing and Summarizing
                                    1. Empathy
                                    2. Benefits
                                      1. Individual
                                        1. Sense of Self-sufficiency
                                          1. Independence
                                            1. Self-awareness and more inspired
                                              1. Clarity of mind
                                                1. Improves decision-making skills
                                                2. Organisation
                                                  1. Reduction of Absenteeism
                                                    1. Reduced turnover rate
                                                      1. Increase team support spirit and productivity
                                                        1. Increase employee' loyalty and respect
                                                          1. Better usage of time
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