(HOME) Welcome to Zoho Social! Would you like a tour? (Button) -Let's go! - No, Thanks.

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Mind Map on (HOME) Welcome to Zoho Social! Would you like a tour? (Button) -Let's go! - No, Thanks., created by namratha1011 on 30/10/2013.
namratha1011
Mind Map by namratha1011, updated more than 1 year ago
namratha1011
Created by namratha1011 over 10 years ago
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Resource summary

(HOME) Welcome to Zoho Social! Would you like a tour? (Button) -Let's go! - No, Thanks.

Annotations:

  • (Placement) and COPY
  1. SHOWS UP FOR ALL FIRST TIME LOGINS: (On top of the fb and twitter buttons- is anyway there) Get started by connecting a brand using one of the following
    1. (if Facebook) "This might take a few minutes..You are almost done!" (is what appears now beside the FB button while.. the page gets added) Just a few seconds, while we're preparing your dashboard..
      1. (Next line) Meanwhile, would you like to connect the brand's twitter profile? (button) - Sure - No, Thanks
        1. (if "sure" add twitter account)
          1. Land in "Home"
      2. (if twitter and fast enough it reaches Home)
      3. (IF let's go: On the top left corner beneath the photo. grey icons) Connect the brand's FB page or LinkedIn profile from here (Button) - Skip it
        1. (beside add brand) You can add other brands here. Follow the same steps (Button) - Okay!
          1. (beside settings tab) Set basic brand info here:- (Depending on space add: Invite people to manage brand - Customize notifications -Edit brand description -Add competitors) (okay) (skip it)
            1. Discover A smart way to search Social Media (okay) (skip it)
              1. Know who all have engaged with the brand (okay) (skip it)
                1. (Reports) A quick look at where the brand stands, socially (okay) (skip it)
                  1. Check and reply to all direct messages from right here (okay) (skip it)
                    1. Review, discuss and check out all the posts- along with INSIGHTS! (okay) (skip it)
                      1. Any update, do it from right here! (okay) (skip it)
                        1. An internal search tool: Dig into/ Search from posts, messages and connections (skip it)
                          1. What's your team saying? Get notified when discussions happen (Next)
                            1. What are people talking about the brand? Get real time notifications! (Next)
                              1. This is YOU! :)
                          2. New Post tour (5 steps to an effective post)
                            1. 1. Write something
                              1. 2. Choose your channel(s)
                                1. 3. Choose your audience to post exclusively!
                                  1. 4. Before you hit post, check out some stats
                                    1. 4.5 Schedule it for a later time- Auto post it when maximum connections are online! Or fix a time yourself
                                      1. 5. Want to know what your team has to say? Save as draft, discuss, collaborate and publish!
                                        1. Happy publishing!
                          3. Review the scheduled ones before they get posted (button) - Okay - Skip it (Okay/ Click on the takes the user into "schedule posts" skip it starts the next tip. If first time user clicks "okay" display this message) Oops! Looks like you haven't scheduled any!
                            1. (posts by others) Wall posts, tweets or mentions.. see what people have talked about the brand (button) - Okay (takes the person into posts by others) - Skip it (starts the next tip)
                              1. All the drafts get collected here. Collaborate, discuss, review and then publish! (button) - Okay - Skip it
                              2. (Not for first time login) Hover over the dots to know how many connections are online (button) - Got it!
                              3. Click on the posts to get insights on each of them
                              4. if ok, Direct messages open
                              5. (If ok) (Lands on Brand Dashboard if both facebook and twitter configured)
                                1. (if icons are self explanatory, do not add this) Zoom into the brand's performance by selecting a date range. Change the representation, E- mail this report or save it in three formats (button) - Next
                                  1. Design your own report- make it a mix of basic stats and insights (button)- Got it
                                    1. Check out the brand's Twitter and Facebook performance individually!
                                2. (Lands on Basic insights if one of them is configured- check the already existing content once)
                                3. (If ok) The influencers are all grouped here.. Helps you keep a close watch.. (button) -Okay!
                                  1. Know what they "feel" about the brand- the smileys tell it all- Got it
                                    1. Option: The relationship- Is it Positive, Negative or Neutral? Smileys tell it all- Got it
                                      1. Option 2: How is their relationship with the brand? The smileys tell it all
                                      2. Click on the name to know their level of engagement (button) - Got it
                                      3. (if ok) (beside search box)Type search term here
                                        1. Check advanced search to refine it (button) Got it!
                                      4. (If ok){General Info button} (next to time zone on the right side) Set your time zone to be able to schedule posts (button) - Done
                                        1. (above the user button) Next step: Add people who would manage the brand along with you (button) - Got it!
                                        2. (Next to his profile) Invite, accept and add new people to manage the brand (button) - Got it!
                                          1. (social networks tab) Connect a brand's social profile from here (button) - Done
                                            1. (Edit grammar in already existing description) Add up to 10 competitor social profiles each (button) -Done
                                        3. (if No, thanks, tour ends)
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