Chp. 19 business communications

nkeely14
Mind Map by nkeely14, updated more than 1 year ago
nkeely14
Created by nkeely14 over 6 years ago
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business Mind Map on Chp. 19 business communications, created by nkeely14 on 11/06/2013.
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Chp. 19 business communications
1 getting across the message
1.1 internal
1.1.1 information exchanged within the business
1.1.2 eg. instructions between manager and employee
1.2 external
1.2.1 communication between business and outsiders
1.2.2 eg. communication with suppliers,customers,shareholders
2 choosing a method
2.1 speed
2.1.1 how quickly will the message be delivered
2.2 reliability
2.2.1 is it likely for it to get lost or misunderstood
2.3 cost
2.3.1 how expencive will method be
2.4 security
2.4.1 must the message be kept secret
3 types of communication
3.1 oral
3.1.1 meetings/telephone
3.1.2 quick and informal way
3.2 written
3.2.1 slower than oral
3.2.2 have a record of the message
3.2.3 eg.emails,letters,reports,trading documents
3.2.4 senders takes more care on what and how it is being said
3.3 visual
3.3.1 takes form in diagrams,charts,graphs
3.3.1.1 bar chars,trend graphs,pie chart
3.3.1.1.1
3.3.2 easy to understand
4 communication agencies
4.1 an post
4.1.1 publicity post
4.1.1.1 leaflets distributed to all of public in an area
4.1.2 post aim
4.1.2.1 publicity/letters to people you already know eg. someone who donated to your charity
4.1.3 business reply service
4.1.3.1 send a special envelope and people can return with service without using a stamp
4.1.4 freepost
4.1.4.1 allows customers to write to company and are not charged if they write freepost in address
4.2 telecommunication services
4.2.1 eircom,vodafone,meteor,o2
4.2.2 offer telephones and mobile phones
4.2.3 free-fone 1-800
4.2.3.1 call is free if dialing 1-800 infront of number
4.2.4 fax
4.2.5 internet
4.2.5.1 research and communication
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