Radium Business Map

RadiumSecurity
Mind Map by RadiumSecurity, updated more than 1 year ago
RadiumSecurity
Created by RadiumSecurity almost 5 years ago
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Description

Business Map for running of company.
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Resource summary

Radium Business Map
1 Customer Call
1.1 Details: Name, Number, E-mail, Address
1.1.1 Why Calling?
1.1.1.1 Quote
1.1.1.1.1 Paul to quote
1.1.1.1.1.1 Won
1.1.1.1.1.1.1 Work Instructions
1.1.1.1.1.1.1.1 Order equipment & create file for installation
1.1.1.1.1.1.1.1.1 Book Installation
1.1.1.1.1.1.1.1.1.1 Transfer pre-sale and create sage account
1.1.1.1.1.1.1.1.1.2 Engineers Complete Job
1.1.1.1.1.1.1.1.1.2.1 Customer happy?
1.1.1.1.1.1.1.1.1.2.1.1 Yes
1.1.1.1.1.1.1.1.1.2.1.1.1 Ask to review and recommend
1.1.1.1.1.1.1.1.1.2.1.2 No
1.1.1.1.1.1.1.1.1.2.1.2.1 Why? Take Action
1.1.1.1.1.1.1.1.1.2.1.2.1.1 Happy?
1.1.1.1.1.1.1.1.1.2.1.2.1.1.1 Yes
1.1.1.1.1.1.1.1.1.2.1.2.1.1.2 No
1.1.1.2 Complaint
1.1.1.2.1 Issue
1.1.1.2.1.1 Appropriate Person
1.1.1.2.1.2 Make Paul Aware
1.1.1.3 Sales
1.1.1.3.1 Pass to Mike/Paul/Jo
1.1.1.3.2 Ask to send E-mail
1.1.1.4 Fault
1.1.1.4.1 Mike
1.1.1.4.1.1 Solve over Phone
1.1.1.4.1.1.1 Cant fix: Book Appointment
1.1.1.5 General
1.1.1.5.1 Take Message
1.1.1.5.1.1 Accounts: Janet
1.1.1.5.1.1.1 Ask to e-mail unless urgent
1.1.1.5.1.2 Anything: Paul
1.1.1.5.1.3 Technical: Mike
1.1.1.6 Appointment
1.1.1.6.1 Confirm
1.1.1.6.1.1 Alarm Master
1.1.1.6.2 Book
1.1.1.6.2.1 Reason
1.1.1.6.2.1.1 Technical
1.1.1.6.2.1.1.1 Mike
1.1.1.6.2.1.1.1.1 Book In
1.1.1.6.2.1.2 Maintenance
1.1.1.6.2.1.2.1 Is it due?
1.1.1.6.2.1.2.1.1 Yes
1.1.1.6.2.1.2.1.1.1 Book in
1.1.1.6.2.1.2.1.2 No
1.1.1.6.2.1.2.1.2.1 Mike
1.1.1.7 Pay Bill
1.1.1.7.1 If able do it
1.1.1.7.2 Queries and more technical Issues
1.1.1.7.2.1 Janet
1.1.1.7.2.1.1 Ask to e-mail unless Urgent
2 Engineer Call
2.1 Who is it?
2.1.1 Who do they need?
2.1.1.1 Available: Pass to them
2.1.1.2 Not available: Take message
2.1.1.2.1 Let them know
3 Marketing
3.1 Social Media
3.1.1 Twitter
3.1.2 Facebook
3.1.3 Linked In
3.2 Recomendations
3.2.1 Who?
3.3 Advertisement
3.3.1 Newspaper
3.3.2 Building Sign
3.3.3 Bell Box
3.3.4 Handouts
3.3.5 Website
3.4 Infusionsoft
4 Order
4.1 CCTV/ Alarm
4.1.1 Set up Contract
4.1.1.1 Sage (If none already)
4.1.1.1.1 CCTV Handover
4.1.1.1.1.1 Work Instructions *
4.1.1.1.1.1.1 Certificate of Acceptance
4.1.1.1.1.1.2 Checklist
4.1.1.1.1.1.3 Booklet
4.1.1.1.1.1.3.1 Business Sticker
4.1.1.1.1.1.4 Folder
4.1.1.1.1.1.4.1 Business Sticker
4.1.1.1.1.1.5 Order Equipment
4.1.1.1.1.1.5.1 Send Engineers to Job
4.1.1.1.1.1.5.1.1 Complete Job
4.1.1.1.1.1.5.1.1.1 Is Customer Happy?
4.2 Monitored Police Alarm
4.2.1 Key Holders
4.2.1.1 Risk Asessment Appendix G
4.2.1.1.1 NPCC Policy Appendix F
4.2.1.1.1.1 Send to Police
4.2.1.1.1.1.1 URN
4.2.1.1.1.1.1.1 Send to EMCS
4.2.1.1.1.1.1.1.1 Check after 24Hrs
4.2.2 Signal
4.2.2.1 Work Instructions *
4.2.2.1.1 Order Equipment
4.2.2.1.1.1 Send Engineers to Job
4.2.2.1.1.1.1 Complete Job
5 Invoices
5.1 1st of Each Month
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