What our Customers Value (Red SLT, Blue Response)

Description

Customers want
clivestanbrook
Mind Map by clivestanbrook, updated more than 1 year ago
clivestanbrook
Created by clivestanbrook over 8 years ago
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Resource summary

What our Customers Value (Red SLT, Blue Response)
  1. Quality of Courses
    1. Flexibility of Delivery
      1. Innovative Practices
        1. Appliance Availability
          1. Quality of Instructors
            1. Subject Matter Experts
            2. Assurance
              1. Realistic and Relevant Practical Training
                1. Currency of Courses
                  1. Safe Firefighters
                    1. Flexibility
                      1. Realistic and Relevant Practical Training
                        1. Safe Workforce on Fire Engines
                        2. Statistical analysis
                          1. Value For Money
                            1. Assurance
                              1. Low Impact on Staffing
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