Fling a Complaint

Fling a Complaint

1. Step 1: Decide on an Outcome

   • Step 2: Contact Seller
     • You will either contact the person who did the work, visit the store's customer service department, check the company's web site for an email address or phone number, or you can write a letter to the manager or customer service department
     • Step 3: Contact Manufacturer
       • The best way to do this is by letter or email
         • The letter should be honest, polite, and to the point. Scan copies of other letters and receipts. State all the steps you have taken to try and resolve the issue.
       • Step 4: Contact a Third Party
         • File a compliant with a third party. They can help you get your issue resolved.
           • Examples are the BBB, local newspaper, media, and trade associations
         • Review
           • 1. Start a file to record all contacts and documents. Decide who to contact and how you would like the issue resolved
             • 2. Contact the seller
               • 3. Contact the manufacturer
                 • 4. Contact Third Parties
   • Do you want to exchange or return the item
     • Find out the stores return policy