customer service

reliability
1. opening times
  1. keeping apointments
    1. (doctors, solicitors)
  2. having good products.
2. wanting customers to keep going back to the shop/business
3. McDonalds is 24 hours this is very reliable to customers as they can go and eat there whenever they want.
4. in crystal peaks there are timings and it says on Thursdays and Fridays the are open 9am till 8pm but not all shops don't apply to this so it can be confusing.
after sales
1. trying to keep customers to come back to the same shop.
pre-sales
1. being able to see a product before buying it, and the product with prices on them come in handy so that you don't have to go up to the till and not know what anything cost.
2. adverts are a good example of this as they show you products before you buy them.
customer
1. purchaser of the products
2. keeping the customer happy so they return to the shop/business
payment methods
1. online shopping
  1. for e.g. amazon, etsy, eBay, and many other shops.
2. checks
3. pay by cash
4. not all shops do all three of these payment many only do paying by cash as they may only be a small business and not accept checks or bank cards
5. although many shops have a little machine that means you can pay by card, this is very useful as if someone doesn't have money on them but they have there bank card they can just pay using that.

Resource summary

	Created by amberphillipson1 over 8 years ago