Business Management Communication

Lachie Robertson
Mind Map by Lachie Robertson, updated more than 1 year ago
Lachie Robertson
Created by Lachie Robertson almost 4 years ago
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Description

A detailed mind map of Communication, for Business Management Unit 2.

Resource summary

Business Management Communication
1 Barriers
1.1 Noise
1.2 Physical Environment
1.3 Emotions
1.4 Technological Breakdown
1.5 Incorrect Choice of Medium
1.6 Language
1.7 Selective Perception
1.8 Filtering
2 Stakeholders
2.1 External
2.1.1 Macro
2.1.1.1 Government
2.1.1.2 General Public
2.1.2 Opperating
2.1.2.1 Competitors
2.1.2.2 Customers
2.1.2.3 Suppliers
2.1.2.4 Special Internal Group
2.1.2.4.1 Unions
2.2 Internal
2.2.1 Employees
2.2.2 Shareholders
2.2.3 Owners
3 Channels
3.1 Non-official
3.1.1 Grapevine
3.2 Official
3.2.1 Formal
3.3 Direction of Communication
3.3.1 Lateral
3.3.2 Downward
3.3.3 Upward
4 Purpose of Communication
4.1 To Educate
4.2 To gather Information
4.3 To Inform
4.4 To Persuade
4.5 To Solve Problems
4.6 To Instruct
5 Methods of Communications
5.1 Non Verbal
5.1.1 Clothing
5.1.2 Colour
5.1.3 Symbols
5.1.4 Environment
5.1.5 Corporate Culture
5.2 Verbal
5.2.1 Oral
5.2.1.1 Interviews
5.2.1.2 Meetings
5.2.1.3 Phone Calls
5.2.1.4 Written
5.2.1.4.1 Emails/Fax
5.2.1.4.2 Letters
5.2.1.5 Lectures
6 Management Styles
6.1 Autocratic
6.1.1 TELLS staff what decisions have been made
6.2 Persuasive
6.2.1 SELLS decisions it has made to staff
6.3 Consultative
6.3.1 CONSULTS staff before making decisions
6.4 Participative
6.4.1 JOINS with staff to make a group decision
7 Corporate Culture
7.1 Shared values and beliefs
7.2 What is important and how things work in their particular organisation
7.3 Corporate culture is closely linked to ethical behaviour
7.4 Cultivated by:
7.4.1 Providing an example
7.4.2 Recognising and rewarding appropriate action
7.4.3 Recruiting and selection practices in line
7.4.4 Training in line with the desired culture
7.4.5 Communicating aspects of the desired culture (for example, through networks or by publishing a company magazine)
8 7 Cs of Communication
8.1 Clear
8.2 Consise
8.3 Concrete
8.4 Correct
8.5 Coherent
8.6 Complete
8.7 Courteous
9 Business Letter Format
9.1 Name and Address of receiver
9.1.1 Greeting
9.1.1.1 Subject Matter
9.1.1.1.1 Body of the Letter
9.1.1.1.1.1 Saluation (For example, Regards)
9.1.1.1.1.1.1 Signature
9.1.1.1.1.1.1.1 Sender's name and Position/Title
10 The 3 phases of Communication
10.1 What form "Encodes"
10.2 "Decodes"
10.3 "Feedback"
11 Social and Ethical Responsibility
11.1 Ethical is following the rule and regulation laws
11.2 Social is going beyond the law
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