Correctly address vehicle condition related issues >=90% of the time.

Hannah Bryant
Mind Map by Hannah Bryant, updated more than 1 year ago
Hannah Bryant
Created by Hannah Bryant over 4 years ago
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Description

Training: Hub Certification Certifying CAs in Hubs to correctly identify and solve for vehicle condition related issues. Goal is to have a 10% or less error margin.

Resource summary

Correctly address vehicle condition related issues >=90% of the time.
  1. Properly solve appropriate case in the Hub
    1. Properly escalate appropriate cases to T&S.
      1. Properly identify if an issue should be escalated to T&S or handled in the Hub.
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