INTERPERSONAL COMMUNICATION - created from Mind Map

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LISTENING SKILL

NEGOTIATION SKILLS

PROBLEM SOLVING SKILLS

DECISION MAKING SKILLS

CONFIDENCE BUILDING

HAS MAJOR IMPACT ON JOB EFFECTIVENESS, AND ON RELATIONSHIP QUALITY WITH OTHERS

ACTIVE LISTENING

EFFECTIVE LISTENING

TIPS ON LISTENING

Things to Avoid

used not only receive and obtain but also to understand and learn from it

A process of making a conscious effort to sense, process & respond actively to a message

Require that YOU SENSE, PROCESS and RESPOND

Requires deferring judgment, let the sender completer their point before asking questions

A process of analyzing sound, organize them into recognizable patterns, interpreting that patterns and understand the message by inferring the meaning.

Good listening skills make workers more productive

The ability to listen carefully allow the workers to understand better their assignments

They able to understand what is expected of them by their management

1. Maintain eye contact with the listener

2. Do not interrupt the speaker. Do ask when the time is appropriate

3. Pay attention to your body language

4. Look for non-verbal cues to be attentive. Ex: facial expression and posture

1. Being bias or prejudice against the speaker

2. Let emotion to meddle in the conversation

3. Do not pay attention

1. Problem Analysis

2. Preparation

3. Active Listening

4. Emotional Control

5. Verbal communication

6. Collaboration & Teamwork

8. Decision Making Ability

7. Problem Solving

9. Interpersonal Skills

10. Ethics & Reliability

1. Association

2. Analogy

3. Brainstorming

4. Intuition

5. Analytical Thinking

6. Sorting out the best solution

7. The Plan of Action

8. Evaluating the Plan of Action

9. Obstacles that you may encounter

10. Simulating the Solution/ Plan

11. Successful Implementation

12. Evaluating the success of your solution

2. Simply choosing from alternatives

1. Do not make decisions that are not yours to make

3. Make decisions while you still have time

4. Do it on paper to keep your ideas visible

5. Write down the pros & cons of a line of action

6. Look at OBJECTIVES, ALTERNATIVES & RISK

7. Trust yourself in making a decision

8. Able to face the consequences appropriately

1. Accept personal responsibility for your own growth, no can do it for you

2. Take classes to stay current in your field of expertise

3. Analyze (non-judgemental way) mistakes in which you were involved

4. Develop yourself as a resource for others by networking

5. Find a nonjudgemental mentor who will help you by providing supports

6. Remain flexible & constantly adaptable

7. Ask for & accept lateral moves in the organization so that you will learn more about the entire operation