Operations management continued - created from Mind Map

Government policy - consumer protection

New Technology - E-Commerce

There are various laws about how products and service should be sold. However the can all be simplified to meet three criteria...

If a business does not follow the laws it may have to stopp selling products and will get a very bad reputation.

The product should be fit for purpose

The product should match the description it has been given

The product should be of a satisfactory quality

The product has to be able to do what it is made to.

It is illegal to give misinformation or say an organisation is endorsing your product when it really isn't.

This means the product should be well made and not cause other problems.

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