A consumer is a person who buys goods or servicesConsumers need protection to ensure that the standards of goods and services available to the public are reasonable and acceptable.Sale of Goods and Supply of Services Act 1980 Goods should be of merchantable quality. Goods should be fit for the purpose. Goods should be as described. If goods are bought by sample they should correspond with sample. Suppliers of a service should have the necessary skill to provide the service. Suppliers of a service should provide the service with proper care and diligence Ensure that materials and parts used in the service will be of merchantable quality.